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IPitomy Case Study - ARC of Chemung

Founded in 1953, The Arc of Chemung is a not for profit organization committed to meeting the needs of individuals with intellectual and developmental disabilities and their families in the Chemung County, New York State area. The agency provides quality supports and opportunities for individual growth for every person supported by means of education, increased community acceptance and participation.

The Arc of Chemung is a chapter of the state agency, NYSARC, Inc. and is nationally accredited by The Council on Quality and Leadership (CQL).

The ARC of Chemung switched to IPitomy in an effort to modernize their telecommunications system and reduce telecom expenses.  They had been utilizing the local incumbent provider services since their inception in 1953. They had many traditional phone lines in different geographical areas to provide phone service for their residential program that provides support of supervised apartments for residents.

The residential program develops the necessary skills to achieve a higher level of independence and self-sufficiency. With IPitomy, the ARC of Chemung is able to provide phone service to all of their residential locations as well as their main office from their single location.

Besides lowering the phone expenses across the board, they were able to port all of the existing phone numbers, provide enhanced 911 services for each remote location and have one convenient phone bill to easily manage finances. The monthly bill from their previous provider has been reduced significantly with IPitomy SIP Services.  That money saved now goes to enhanced fiber and broadband services.  The ARC of Chemung has leveraged a combination of IPitomy’s Premise based PBX with IPitomy’s highly regarded SIP Trunking services.  The net effect is that the Arc of Chemung is maintaining their own cloud and now has increased capabilities to deploy phone service to their service area.  IPitomy backs up their dealer, supporting both their PBX and their SIP services. This has proven to be a great asset in simplifying deployment and support.

The ARC of Chemung worked with an IPitomy Dealer, Techline Communications to plan, order and install their phone system. Techline provided guidance on choosing the right IPitomy plan type and assisted in a smooth transition. “Chris and his team at Techline were extremely professional and very helpful. He walked us through the entire ordering process. We walked through each of the facilities and we decided what would be the best fit for equipment in each location. This became invaluable as it allowed me to also learn the system and how it related to our needs at the sites.” – Nikki May

Their dealer is available for support whenever they need it. Techline is familiar with IPitomy products and services.  While IPitomy offers both hosted and premise based PBX systems, Techline was able to assess the needs of the Arc of Chemung and provide the most cost effective products and services to exceed the customers’ requirements.

The move to IPitomy has been a great one.  The PBX provides a private cloud that services dozens of users across Chemung County.  Local Dealer, Techline, is available for full service and support and the system is simple to grow and expand.  The cost savings were exceptional and the technology is just what was needed to make this application work. It is easy to support all of our remote locations from one centralized server.

“Having the IPitomy phone system has definitely saved us money. Both in our monthly bill as well as in man power and support. We are much more efficient and are able to communicate at a whole new level with this system and all the added features.” – Nikki May

The ARC of Chemung now has one single bill for all locations. They also have over 100 phone numbers with IPitomy and each of their residential locations has its own dedicated DID with e911. They receive support from their dealer, Techline, and IPitomy provides support and assistance as needed. They have great call quality with IPitomy SIP trunks and a multitude of features that can be used. They can put their savings back into the community to support their many programs serving the Chemung area.

"IPitomy support has been helpful and very responsive.  They have always been able to address any challenge that we have faced. They work quickly and are very helpful.  I have found this to be a smooth process." - Nikki May

“Having a solid up to date system has brought our communications system into the 21st century.  We have the ability to communicate in a wide variety of ways through our new system and it has made our agency much more efficient. This translates to dollars and the confidence that we can focus on our agency’s goal of supporting individuals in our community and being a leader in our field.” – Nikki May

“We are saving money and it was applied to other updates and services.  When we decided to update the phone system, we decided to update some other services as well.  We tripled the speed of our fiber internet to this building, which increased our cost, but this would have been done regardless so that cost is balanced by the decrease in the SIP service cost of the system.” – Nikki May

The Arc of Chemung is extremely satisfied with IPitomy and Techline.  This was a very large complex project and all parties worked together resulting in a great deployment of advanced technology for one of the leading not for profit organizations.

 

 

Cloud Based PBX
IPitomy Cloud PBX provides complete VoIP PBX features and services identical to our premise based systems with the advantage of being managed by IPitomy.

 

 


Total Peace of Mind in One Single Bill
IPitomy Phone System including 5 year warranty, support and unlimited calling for as little as $250/Mo.


 

 

VoIP

IPitomy SIP Trunking
On Any Phone System

IPitomy SIP Trunking can reduce your phone bill by 50% or more and improve quality.

 

 

Clarion Communications
Completes Acquisition of IPitomy Communications

Clarion Communications, LLC ("Clarion") a leading cloud-based Unified Communications (UC) and Managed Service Provider (MSP) based in Atlanta, GA announced today that it has completed the acquisition of IPitomy Communications, LLC ("IPitomy"), an award-winning, cloud-based UC, Contact Center, and Managed Service Provider.

 
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IPitomy - A Leader in VoIP IPitomy SMS Text Mesaging How to Choose a New Phone System

  
 

 

 

VoIP Network Monitoring
IPitomy's network monitoring provides around the clock peace of mind for your SIP Trunks and Hosted PBX. Enhanced routing and intellgence is built into every call. Redundancy and hardened cloud infrastructure is the best available.


 

 

 

Save Up to 50% Per Month!
A Unique Package of VoIP Savings. IPitomy SIP trunks are designed to provide maximum utility at a price that is hard to beat. We are so confident you will like our service, that we offer a free trial.

 

______News______

  • Clarion Signs Agreement to Provide Wholesale UC Services

    Wholesale services and M&A unlock growth, enhancing Clarion’s position as a leading UC/MSP

     

    ATLANTA, February 10, 2025 /PRNewswire/ -- Clarion Communications, LLC ("Clarion") a leading cloud-based Unified Communications (UC) and Managed Service Provider (MSP) based in Atlanta, GA announced today that its IPitomy Communications (“IPitomy”) subsidiary signed an agreement to provide wholesale UC services to a U.S. based service provider. Additionally, Clarion is in active discussions regarding acquisition opportunities created by recent developments in the marketplace.

    Recent consolidation in the UC network platform ecosystem has opened significant wholesale and acquisition opportunities for Clarion and IPitomy, which provides UC and MSP services to commercial customers throughout the U.S. IPitomy signed a wholesale agreement to provide UC services to a service provider located in the pacific northwest and Clarion is currently engaged in acquisition discussions with other service providers.

    “We are in active acquisition discussions with several UC service providers, and we have a large funnel of additional wholesale UC service opportunities. We closed one wholesale service deal this month, and we anticipate closing more in 2025” said Clarion CEO, Vincent M. Oddo.

    "Together, Clarion and IPitomy are uniquely positioned to either acquire or provide wholesale services to smaller operators affected by the changing UC network platform ecosystem," said Vincent M. Oddo, President, CEO & Director of Clarion. "The IPitomy team, managed by Joseph Haines, Sr. as President & CEO, looks forward to closing more of these opportunities and growing our business together."

    “Clarion and its predecessor companies have completed more than 30 acquisitions in the past 20+ years,” said Oddo. “We are aggressively pursuing M&A growth through tuck-in acquisitions in this highly fragmented UC / MSP industry.”

     

     
  • Clarion Communications Completes Acquisition of IPitomy Communications

    Combination Expands Compelling Cloud / UC and Managed Service Provider

    ATLANTA, October 16, 2024 /PRNewswire/ -- Clarion Communications, LLC ("Clarion") a leading cloud-based Unified Communications (UC) and Managed Service Provider (MSP) based in Atlanta, GA announced today that it has completed the acquisition of IPitomy Communications, LLC ("IPitomy"), an award-winning, cloud-based UC, Contact Center, and Managed Service Provider.

    The combined company has operation centers in Florida and Georgia and serves as a single-source, UC / MSP service provider, selling cloud-based voice, video, messaging, call center, ACD, SIP-trunk, broadband and other related services to small and medium-sized business (SMB) customers throughout the United States.
    IPitomy brings significant revenue from multi-location enterprise and SMB customers to Clarion, improving scale and flexibility. The combined company will have more than 2,000 end-user customers and more than 200 Dealer sales agents throughout the United States. The senior leadership team has significant experience in managing high-growth enterprise and SMB companies, with expertise in supporting and enhancing a world-class UC / MSP platform.
    "The completion of this acquisition marks another major milestone in Clarion's journey as a leading UC / MSP to business customers of all sizes. Together, Clarion and IPitomy are uniquely positioned to provide these services with increased scale and resources," said Vincent M. Oddo, President, CEO & Director of Clarion. "IPitomy will be managed by Joe Haines as President & CEO and together we welcome the IPitomy customers, employees, and Dealer sales agents and look forward to growing our business together."
    “IPitomy is the latest in a long history of acquisitions that Clarion and its predecessor companies have completed over the past 20+ years,” said Oddo. “The additional revenue scale, customer density, and product offerings allow us to meet the evolving needs of our customers. We also intend to pursue additional M&A growth through tuck-in acquisitions in this highly fragmented UC / MSP industry.”
     

    About Clarion Communications

    Clarion is a leading cloud-based Unified Communications and Managed Service Provider to SMB customers throughout the United States. Clarion provides cloud-based voice, contact center, broadband, and managed services. Clarion also has an expansive cloud-based network, experienced leadership, and support staff. For additional information about Clarion, please visit clarioncomm.com.
     

    About IPitomy Communications

     
    IPitomy is a premier cloud-based Unified Communications provider, founded in 2005, that sells proprietary telephony, call center, ACD, SIP trunking and related services to commercial customers throughout the United States. For additional information about IPitomy, please visit www.IPitomy.com.
     

    Press Contact:

    Vincent M. Oddo
    President & CEO
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    404-805-4063

     

     

     

     

     

    IPitomy Communications Awarded 2021 Unified Communications Excellence Award from INTERNET TELEPHONY

    IPitomy Family of Hosted and Premise UC Applications Recognized for excellence 

    and quality in delivering unified communications solutions

     

    Sarasota, Florida, March 16, 2022 — IPitomy Communications announced today that TMC, a global, integrated media company, has named the IPitomy Family of Hosted and Premise UC Applications as a recipient of the 2021 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.

    “IPitomy VoIP Services are the perfect complement to IPitomy’s cloud based and premise based Unified Communications systems” States Tom Judkins, IPitomy’s Sales Manager, “Having all the bases covered on Cloud, Premise and SIP Trunking provides a valuable advantage to our customers who can enjoy the total confidence of one provider with a unified services and product portfolio.”

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