IPitomy 5.0 Software Update

IPitomy has released version 5.0 of our IP PBX software.  This version contains many new features as well as some architectural changes that will make getting updates and upgrades easier in the future.

What you will notice first
After upgrading you will see that we have made some cosmetic improvements to the Graphical User Interface (GUI).  We have optimized fonts and colors as well as updated some code so everything looks a little better in the latest browser versions.

In Context Help
Now on every page in the system there is a help button.  When you press the help key, you will bring up the section of the WIKI that has specific information to the individual page you are on.  This speeds up installation and programming.  Since the WIKI gets updated constantly, everything is always up to date.

Automatic Software Updates
With Version 5.0 and above, software updates are accessed through the "Software Updates" tab.  When you click check for updates on this page, the system automatically checks for any available updates and applies them to the system.  This saves the time it takes to download software updates and then upload them.  Most updates will only take a minute or two and will almost never require a restart of the system.

Music on Hold for Ringback Tone on Extension
We added MOH as an option for ring back tone. This is for those users that desired to have a fixed park key setup instead of the "Dynamic Park" application that IPitomy has always had.  This is used so a call can be parked and retrieved on the same button.  In order to do this, the system must have a SIP extension for each park orbit so the system can have a BLF for park.  This requires a phone or two setup in the equipment closet.  Each line button on the phone can accommodate a park button. If you want 4 separate parks, then you will require a phone or two that have 4 available line keys. If you would prefer to not use a phone, you can use analog gateways to accomplish the same thing. We're working on an improved solution, but since several customers have requested this feature, we made this happen very quickly.  The advantage of this method is that remote offices can have a park extension with a fixed button.
 

Virtual Agent ACD Enhancement
The Virtual Agent enhancement allows users to log into the ACD as an agent without an extension.  Once logged in, the agent can then receive calls at any phone number.  Agents can now be part of a Queue and use their mobile phone or their home phone.  Organizations that have field reps can send calls directly to groups of reps using their mobile phones or residential phone.

Advanced Call Routing
Advanced call routing now allows incoming caller ID to be used to route calls or blacklist numbers.  Also, this new feature allows routing calls based upon user input.  For instance, callers can be prompted to enter in their ZIP code and then be routed to the group or individual responsible for that territory.  Caller ID numbers can be filtered to apply routing based upon area code or any combination of NPA NXX.

For a complete list of changes, please follow this link to the WIKI page.