Not Just a Cool Product...
You Join a Team.
In today’s market most companies want you to buy their stellar product or service, yet few actually want to understand your needs, challenges and goals, and then help you tackle them. While products and services are an integral part of a company, it cannot be separated from the company and its employees who stand behind them, essentially holding them up and giving them life. There are many companies out there that have a great product, yet a few negative experiences with a customer service rep or a refusal to help solve a problem can kill the customer’s relationship with the product. This is why IPitomy has spent so much of its effort building team relationships with its dealers.
While IPitomy offers the state of the art “Pure” IP-PBX at an incredible price, we understand that a product alone does not assure you or your customer’s needs are met, or if the current challenge you are facing can be overcome. Our sales advisers, tech support agents and engineers, however can team with you to offer solutions to these concerns. When you sign on as a dealer with IPitomy you are getting much more than the robust IPitomy IP-PBX that you can actually build your business upon. You actually have chosen to enter into a relationship with our team, so that we can help you overcome the challenges you face day to day. Whether it is needing advice on how to meet the needs of your customer, or finding the answer to your challenging configuration issue, we are here to help.
IPitomy does not just sign you up as a dealer, send you a demo pack and then push you into the street. We want to help you along as you take your business in an exciting new direction. We have an excellent online training academy so you can learn the system at your own pace. Our tech support is second to none with an average wait time around 60 to 90 seconds. Our engineering department has actually developed applications upon request, such as our powerful Q-Manager, designed for the specific needs of an on-line retailer. It was such a success that it has now become part of our basic system packages.