Floral

Imagine if you could know every time the phone rang where the call came from and if it turned into an order. If so, how many and how much the customer spent. Imagine all this without anyone having to type any code at all?

Floral Prodigy, the knowledge you need, when you need it.

Floral Prodigy is a unique software development that allows you to track every call that your company receives and tie it to orders, agents who took the call and track all those customers who order again after the first time and what ad campaign they all called the first time on.

Sound complicated? It’s not. Sound easy? It is

If you can open your email you can read these daily reports. It’s really that simple. So what is the magic?

It is by simply tying in an IP based phone system, your POS and Floral Prodigy. Floral Prodigy is the software that brings it all together.

So how does it work….

If you have an IP based phone system and a POS system you can have Floral Prodigy.

Currently, we recommend RTI and FTD Mercury for Floral Prodigy integration. Next you need an IP based phone system. We already integrate with IPitomy phone systems, the leader in IP PBX systems for florists shops. This is the most affordable IP based system. IPitomy is an all-inclusive business communications system that provides everything you need to succeed in one package. Remote users, desktop management software optimized for florists, voice mail, DID routing, and of course, integration with your point of sale software.

The last piece you need are DID’s you can get these using Floral Prodigy plus! We have pre negotiated telephone service deals with companies to get you prices in many cases lower that what you are currently paying. OR more value.

For example, I hear from many shops that have 6-7 phone lines and paying 400.00 a month and more. They do not have the DID’s (direct inbound dial numbers) DID’s are the tracking numbers we use to identify the inbound calls.

So in most cases, we can get a shop a T1 PRI (It is a T1 line that will allow you to receive up to 23 simultaneous calls at once as well as internet on the same copper line) This will enable the call tracking thru the floral prodigy plus. This provides ample room for increased capacity and increased sales on busy holiday periods so you never miss a call. The deal we have negotiated for anyone using floral prodigy PLUS will allow for these 23 phone lines, 60 did’s , 1000 long distance minutes AND a back-up T-1 for as little as $425.00 per month! Plus is the discounted PRI with full integration of UNLIMITED DID’s without a maximum. Now that’s value. That is Floral Prodigy PLUS.

This is basically a turnkey solution for your telephony needs.

Floral Prodigy

* Works off IP based phone system to track all calls

* Needs DID’s. We have preferred vendors for this

* Works best with IPitomy phone systems designed to enhance Florist operations

* Integrates with RTI and Mercury POS systems

Go to the Floral Prodigy Web Page

IPitomy & Beneva Solution - Why the technology helps your business grow

Solution: Private Cloud Platform – IP leverages your computer network to make communications transparent - from anywhere in the world - to anywhere in the world.

ACD

Agents - IPitomy ACD Agents are virtual destinations for any call you wish them to handle. IPitomy lets you put your resources where they are needed – on-demand. When holidays and special events cause call traffic spikes - regrouping is a mouse click away using our ACD Q Manager application. Remote agents can be deployed by simply using a cell phone.

IPitomy ACD - the most cost effective implementation of Automated Call Distribution... IPitomy’s ACD package is capable of as many Agents and groups as your application needs - so as your needs change, so can your IP-based, ACD-powered, IPitomy communications platform!

Q Manager - ACD Queue Manager provides call control, agent and queue monitoring for a one-stop assessment of your communications. When important clients are spotted they can be plucked out of the queue for immediate handling by priority personnel.

ACD Queue Manager can be used by agents and supervisors. When so privileged, the user can Listen to an ongoing call - undetected, Whisper to an agent while on a call - unheard by the other party, or take over a call using the Barge feature.

Text Messaging - Queue Alerts are possible both on the display in Queue Manager and to registered IPitomy Chat/Text users - by means of text message alerts of queue conditions that exceed desired limits.

Presence - Queue Manager is the link to Presence Status as well; all users of Queue Manager and registered IPitomy Chat users have indication of the current condition of other Q Manager users.

Reporting - The IPitomy ACD package distributes calls precisely from the incoming call to the agent who handles the call. This data is then layered into the Bevena reporting package. The bundled solution gives you the information you need to make the best choices for your next marketing campaign!

Remote Agents - IP telephones anywhere in the office, at home, across town or in another country! Communications has gone mobile and IPitomy is right there to make it happen... on the road or a permanent remote office it doesn’t matter - you’re connected!

Queue Announcements – Announcements and Advertisements on hold (while in queue) can be customized for each queue, allowing you to handle callers uniquely throughout their calling experience.

A Floral application requires special consideration for special customers. An incoming call can be configured to had a unique message on hold that will stay with that call no matter who answers it and who puts the call on hold. The message can match your ad campaign.

Menu – IPitomy allows you to deploy as many menus as needed for your application. Menu’s too can be linked to ACD groups for use as VIP handling of callers waiting in queue.

SIP Trunks– IPitomy SIP trunks can recuce costs and increase redundancy.

PRI

PRI – DID: Primary Rate Interface - Direct Inward Dialing, this proven technology is enhanced in the IPitomy server with Tagging to customize Caller ID and ACD group information. You will have no question where the call you’re answering came from. You will know the specific advertising campaign and caller when the call is answered. In addition, when it’s time to reconcile the call activity and campaigns you’ll be able to generate the Beneva Call analysis report to clearly ID the best earning marketing efforts.

23 Channels – PRI telephony provides the same call connection that you have come to expect – PRI is digital and therefore the premium call connection. PRI comes in a basic configuration of 23 circuits which will cover both your day-to-day use and call volume surges typical at florist businesses during holidays.

PRI is a Low Cost, Highest Quality service and cost-effectively and efficiently provisions DID… a key component to the IPitomy solution.

Mobility

iPad - iPhone - Android Softphones – IPitomy provisioned IP telephones anywhere in the office, at home, across town or in another country! Communications has gone mobile and IPitomy is right there to make it happen... on the road or a permanent remote office it doesn’t matter - you’re connected!

Text Messaging with supervisors and other agents – since IPitomy comes with a Chat server, your mobile texting device can be extended to IPitomy Queue Manager users for all Presence and Text updates! Managers can assist sales associates by sending an answer via Chat while on another call.

Call Forwarding – Call Forwarding in the IP world is almost infinite. Calls directed to your IPitomy extension can be forwarded anywhere! Even to your cell phone.

Follow-Me – Follow-Me Forward is Call Forward on steroids! Predetermined destinations are input into a call forward table specific to your extension and can be made to ring sequentially or all together so that every call intended for you makes it to you. No missed business!

Q Manager
Q Manager is the application where your agents can log into the system and see the status of the other agents. In addition to Agent status, the application also contains a Chat Server. The Chat Server allows each agent and supervisor to be able to send text messages to one another. This is an important feature as it allows each supervisor to be able to assist agents even if the supervisor is engaged in other activities; being available when needed reduces wait time and increases customer satisfaction.

Managers can see at a glance the status of each agent and the status of each call in the Queue. If there is a VIP call in the Queue, this call can be answered by any of the agents or the supervisor; extending maximum customer service to VIP customers like Funeral Homes and other important customers.

ACD Page

web qman

Flowers are all about communication...
like a picture can say a thousand words - so too can flowers... your challenge is reaching the people who want to speak through your arrangements.

IPitomy has worked over the past year with a floral industry leader - Beneva Flowers to get the most out of communications though IP technology.

You may now be working tirelessly to determine what advertisements yielded you the best results.
You may use traditional telephone equipment to handle one caller as you would any other...

IPitomy and Beneva Flowers have bundled the solution that resulted from a concerted effort to get the most out of what technology offers the florist's business.

Imagine:

KNOWING where your advertisement dollars are BEST spent!
KNOWING what Ad generated the call you are about to answer!
KNOWING if the customer you are about to speak with is returning to you because of their previous experiences!
Reconciling the data fully to KNOW all that you can about your successes!

It’s not enough to JUST answer the phone and get web site statistics. You have to KNOW all of the information that leads to the caller making the call and prepare the agent who is taking that call with the information they need to handle it with the best possible results.

IPitomy Communications and Beneva Flowers have built the cloud solution that takes on your private business' emotion while optimizing your success.

Designing Your Application

An IPitomy system is made up of many components; hardware and software. Most of the components you need are all included in the package. In most cases all you have to do is select the number of phones you will need and the models. The rest will be included in your sales estimate. By clicking the sales estimate link, you will be able to get a general idea of what you will need for your shop by filling in the quantities.

Installation is provided through IPitomy Dealers or your existing PBX or IT professional. Once you have a general idea of what you need, your installer will meet with you at your shop and provide a proposal for installation and application design.

As part of the installation, it is important to know that you will require a data switch that supports QOS (Quality Of Service) and POE (Power Over Ethernet).

Phones - Click the picture for more details		IPitomy phones - IP620, IP410, IP330 and IP320 all have a common set of features. Wall Mountable, headset ports, headset mode, full duplex speaker phone. The IP220 is not wall mountable.
	IP620 V3	The IP620 is an 8 Line IP Phone. It has a high definition color graphical display and is suitable forall users. The IP620 is compatible with the IPX32 Expansion module that adds an additional 32 programable buttons to the phone. The large display makes the phone easy to use for Agents. The IP620 is compatible with IPitomy's Bluetooth/EHS Dongle that enables use of a wireless headset without the need for a lifter. The IP620 V3 can display up to 32 different programmable keys without adding an expansion module.
	IP320 V3	The IP320 is IPitomy's best selling phone. It is a two line phone with 12 programmable keys and a graphical display. It is ideal for agent use. The IP320 V3 is compatible with IPitomy's Bluetooth/EHS Dongle that enables use of a wireless headset without the need for a lifter.
	IP290	The IP290 is ideal for public areas and work areas. This is a low cost 2 line phone with a small footprint. The IP290 has headset mode, full duplex speaker phone and a graphical LCD display.
	IPX32	Expansion module for the IP410 and the IP330 phones. Adds an additional 32 programmable buttons to the compatible phones. Not compatible with the T38G.
	Package	The Initial Package has 6 IP320 phones or 6 IP410 Phones. Included in the package is a T1/PRI Card, ACD, Conference Bridge, 16 Phone Licenses, 16 Q Manager User Licenses and all of the features that come standard with the system plus compatibility with the Floral Solution Reporting package.