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| Phone System Model | Small Office | IP1150SS | IP1200XL | IP2000XL | In The Cloud | |||||||
| Phone System Type | Premise | Premise | Premise | Premise | Premium Hosted | Professional Hosted | ||||||
| EXTENSIONS | ||||||||||||
| Extension Capacity | 25 | 50 | 100* | 500 | Unlimited | Unlimited | ||||||
| Import Names and Email Addresses | YES | YES | YES | YES | YES | NA | ||||||
| Auto Create Extensions and Voice Mail Boxes | YES | YES | YES | YES | YES | NA | ||||||
| Auto Provisioning IPitomy Phones | YES | YES | YES | YES | YES | YES | ||||||
| SIP Extensions | YES | YES | YES | YES | YES | YES | ||||||
| Analog Extensions | YES | YES | YES | YES | YES | YES | ||||||
| Extension Mass Editing | YES | YES | YES | YES | YES | NA | ||||||
| Telephone Button Mapping Control | YES | YES | YES | YES | YES | YES | ||||||
| Auto Provisioning Remote IPitomy Phones | YES | YES | YES | YES | YES | YES | ||||||
| Multiple Registrations | YES | YES | YES | YES | YES | NA | ||||||
| Virtual Extensions | YES | YES | YES | YES | YES | NA | ||||||
| Extension Schedules | YES | YES | YES | YES | YES | NA | ||||||
| Control Permissions for Each Extension | YES | YES | YES | YES | YES | NA | ||||||
| Multi Digit Extensions Variable Length | YES | YES | YES | YES | YES | NA | ||||||
| Find Me Follow Me | YES | YES | YES | YES | YES | YES | ||||||
| Busy Lamp Monitoring | YES | YES | YES | YES | YES | YES | ||||||
| Message Indicator | YES | YES | YES | YES | YES | YES | ||||||
| Park Indicators for Park and Park Retrieval | YES | YES | YES | YES | YES | YES | ||||||
| Pause (Do Not Disturb) Indicated as Busy Lamp | YES | YES | YES | YES | YES | YES | ||||||
| Different Caller ID Per Extension | YES | YES | YES | YES | YES | YES | ||||||
| Unique Music on Hold Per Extension | YES | YES | YES | YES | YES | NA | ||||||
| IPitomy Smart Personal Console - User Portal | ||||||||||||
| Recent Calls List | YES | YES | YES | YES | YES | NA | ||||||
| Return Calls by Clicking | YES | YES | YES | YES | YES | NA | ||||||
| Voice Mailbox Administration | YES | YES | YES | YES | YES | NA | ||||||
| Return Calls From VM Using Caller ID | YES | YES | YES | YES | YES | NA | ||||||
| Change Telephone Button Mapping From Console | YES | YES | YES | YES | YES | NA | ||||||
| Configure Personal Schedule Routing | YES | YES | YES | YES | YES | NA | ||||||
| Configure Find me Follow Me | YES | YES | YES | YES | YES | NA | ||||||
| Configure Call Forwarding | YES | YES | YES | YES | YES | NA | ||||||
| IPitomy Q Manager (Optional) | ||||||||||||
| Easy Click to Transfer | YES | YES | YES | YES | YES | NA | ||||||
| View Call Status | YES | YES | YES | YES | YES | NA | ||||||
| Multiple Calls Visibility | YES | YES | YES | YES | YES | NA | ||||||
| Multi-Site Visibility and Control | YES | YES | YES | YES | YES | NA | ||||||
| View all Users Call Status | YES | YES | YES | YES | YES | NA | ||||||
| Transfer Calls | YES | YES | YES | YES | YES | NA | ||||||
| Retrieve Caller Leaving Voice Mail | YES | YES | YES | YES | YES | NA | ||||||
| Record Calls with One Click | YES | YES | YES | YES | YES | NA | ||||||
| Monitor Calls With One Click | YES | YES | YES | YES | YES | NA | ||||||
| Park Calls | YES | YES | YES | YES | YES | NA | ||||||
| Retrieve Parked Calls | YES | YES | YES | YES | YES | NA | ||||||
| See Caller ID on All Calls | YES | YES | YES | YES | YES | NA | ||||||
| Whisper Coaching/Real Time Advice Feature | YES | YES | YES | YES | YES | NA | ||||||
| Presence Management | YES | YES | YES | YES | YES | NA | ||||||
| Text Messaging | YES | YES | YES | YES | YES | NA | ||||||
| Icon or List View | YES | YES | YES | YES | YES | NA | ||||||
| View by Queue | YES | YES | YES | YES | YES | NA | ||||||
| Send and Receive Text to any Jabber Client | YES | YES | YES | YES | YES | NA | ||||||
| Trunk Types Supported | ||||||||||||
| SIP Trunks | YES | YES | YES | YES | YES | YES | ||||||
| Analog Phone Lines | YES** | YES** | YES | YES | NA | NA | ||||||
| T1/E1 Phone Lines | NA | YES** | YES | YES | NA | NA | ||||||
| Branch Office Networking | YES | YES | YES | YES | YES | NA | ||||||
| Call Control | ||||||||||||
| Hold | YES | YES | YES | YES | YES | YES | ||||||
| Supervised Transfer | YES | YES | YES | YES | YES | YES | ||||||
| Blind Transfer | YES | YES | YES | YES | YES | YES | ||||||
| Park Calls | YES | YES | YES | YES | YES | YES | ||||||
| Do Not Disturb | YES | YES | YES | YES | YES | YES | ||||||
| Forwarding - Unconditional, No Ans, Busy, Unavail | YES | YES | YES | YES | YES | YES | ||||||
| Record | YES | YES | YES | YES | YES | YES | ||||||
| Group Pickup | YES | YES | YES | YES | YES | YES | ||||||
| Pause ( DND) | YES | YES | YES | YES | YES | YES | ||||||
| Conference | YES | YES | YES | YES | YES | YES | ||||||
| Transfer to VM | YES | YES | YES | YES | YES | YES | ||||||
| Off Premise Transfer | YES | YES | YES | YES | YES | YES | ||||||
| Directed Call Pickup | YES | YES | YES | YES | YES | YES | ||||||
| Departmental Operators | YES | YES | YES | YES | YES | YES | ||||||
| Voicemail | ||||||||||||
| Access Voicemail From Anywhere | YES | YES | YES | YES | YES | YES | ||||||
| Voicemail to Email | YES | YES | YES | YES | YES | YES | ||||||
| Automatic Mailbox Creation | YES | YES | YES | YES | YES | YES | ||||||
| Control From Desktop | YES | YES | YES | YES | YES | YES | ||||||
| Message Notification | YES | YES | YES | YES | YES | YES | ||||||
| Access Voice Mail While Greeting is Played | YES | YES | YES | YES | YES | YES | ||||||
| VM Folders | YES | YES | YES | YES | YES | YES | ||||||
| Group Message | YES | YES | YES | YES | YES | YES | ||||||
| Multiple VM Greetings | YES | YES | YES | YES | YES | YES | ||||||
| Cascading Message Notification | YES | YES | YES | YES | YES | YES | ||||||
| Unique Operator Per Extension | YES | YES | YES | YES | YES | YES | ||||||
| Automated Attendant | ||||||||||||
| Single Digit Dialing From menu | YES | YES | YES | YES | YES | YES | ||||||
| After Hours Menu | YES | YES | YES | YES | YES | YES | ||||||
| Log in To Change Forwarding of Extensions | YES | YES | YES | YES | YES | YES | ||||||
| Change Greetings Remotely | YES | YES | YES | YES | YES | YES | ||||||
| Dial By Name Directory | YES | YES | YES | YES | YES | YES | ||||||
| Alerts for Menu Options | YES | YES | YES | YES | YES | YES | ||||||
| SMS Reply with Digit Press-Option | YES | YES | YES | YES | YES | YES | ||||||
| IPitomy Call Center Informal - Included | ||||||||||||
| Unlimited Call Queues | YES | YES | YES | YES | YES | Limited | ||||||
| Permanent Queue Members | YES | YES | YES | YES | YES | YES | ||||||
| Custom Music on Hold Per Queue | YES | YES | YES | YES | YES | YES | ||||||
| Ring All | YES | YES | YES | YES | YES | YES | ||||||
| Round Robin | YES | YES | YES | YES | YES | YES | ||||||
| Fewest Calls | YES | YES | YES | YES | YES | YES | ||||||
| Least Recently Called | YES | YES | YES | YES | YES | YES | ||||||
| Random | YES | YES | YES | YES | YES | YES | ||||||
| Formal Call Center / ACD (Optional) | ||||||||||||
| Queue Reports | NA | YES | YES | YES | YES | YES | ||||||
| In Queue Call Routing | NA | YES | YES | YES | YES | YES | ||||||
| Route When a Queued Caller Presses Any Digit | NA | YES | YES | YES | YES | YES | ||||||
| Queue Caller Timeout | NA | YES | YES | YES | YES | YES | ||||||
| Queue Member Circuit Limit | NA | YES | YES | YES | YES | YES | ||||||
| Route When Max Queue Length Reached | NA | YES | YES | YES | YES | YES | ||||||
| Route When No Members Logged In | NA | YES | YES | YES | YES | YES | ||||||
| Priority Based Call Distribution | NA | YES | YES | YES | YES | YES | ||||||
| In Queue and Across Queue Priorities | NA | YES | YES | YES | YES | YES | ||||||
| Queue Exit Menu | NA | YES | YES | YES | YES | YES | ||||||
| Skills Based Routing | NA | YES | YES | YES | YES | YES | ||||||
| Members Never Busy | NA | YES | YES | YES | YES | YES | ||||||
| Announce Position in Queue | NA | YES | YES | YES | YES | YES | ||||||
| Announce Estimated Hold Time | NA | YES | YES | YES | YES | YES | ||||||
| Announcement Frequency Control | NA | YES | YES | YES | YES | YES | ||||||
| Log-in Queue Members | NA | YES | YES | YES | YES | YES | ||||||
| Real Time Queue Status | NA | YES | YES | YES | YES | YES | ||||||
| Historical Queue Logs | NA | YES | YES | YES | YES | YES | ||||||
| Historical Queue Statistics | NA | YES | YES | YES | YES | YES | ||||||
| Agent Log In | NA | YES | YES | YES | YES | YES | ||||||
| Agent Log Off | NA | YES | YES | YES | YES | YES | ||||||
| Route When Queue Empty | NA | YES | YES | YES | YES | YES | ||||||
| Acknowledge Call | NA | YES | YES | YES | YES | YES | ||||||
| Auto Log Off | NA | YES | YES | YES | YES | YES | ||||||
| One-touch Log in/Log off | NA | YES | YES | YES | YES | YES | ||||||
| Queue Member Presence | NA | YES | YES | YES | YES | YES | ||||||
| Remote Agent Log-in from Mobile or Landline | NA | YES | YES | YES | YES | YES | ||||||
| Agent Only Extensions | NA | YES | YES | YES | YES | YES | ||||||
| Unified Communications | ||||||||||||
| Support for Soft Phones | YES | YES | YES | YES | YES | YES | ||||||
| Voice Mail to Email | YES | YES | YES | YES | YES | YES | ||||||
| Video Calls | YES | YES | YES | YES | YES | YES | ||||||
| Presence Management | YES | YES | YES | YES | YES | YES | ||||||
| Multi-Media Collaboration | YES | YES | YES | YES | YES | YES | ||||||
| Fax Server Integration (Optional Fax Server) | YES | YES | YES | YES | YES | YES | ||||||
| FAX to Email .-(Optional) | YES | YES | YES | YES | YES | YES | ||||||
| FAX from Desktop (Optional) | YES | YES | YES | YES | YES | YES | ||||||
| Fax Direct to DID | YES | YES | YES | YES | YES | YES | ||||||
| Conference Bridge (32 party) | YES | YES | YES | YES | YES | NA | ||||||
| Conference Participants | 32 | 32 | 32 | 32 | 32 | 3 | ||||||
| Simple Conference Calls | YES | YES | YES | YES | YES | YES | ||||||
| Meet Me Conference Center | YES | YES | YES | YES | YES | NA | ||||||
| Listen Only Conference Calls | YES | YES | YES | YES | YES | NA | ||||||
| Mute / Unmute | YES | YES | YES | YES | YES | NA | ||||||
| Lock / Unlock | YES | YES | YES | YES | YES | NA | ||||||
| Increase/Decrease Conference Volume | YES | YES | YES | YES | YES | NA | ||||||
| Eject Last User | YES | YES | YES | YES | YES | NA | ||||||
| Mute Individual Users (Q Manager) | YES | YES | YES | YES | YES | NA | ||||||
| Enter Muted | YES | YES | YES | YES | YES | NA | ||||||
| Password Protected | YES | YES | YES | YES | YES | NA | ||||||
| Rooms Standard - More Rooms Option | YES | YES | YES | YES | YES | NA | ||||||
| Conference Greetings | YES | YES | YES | YES | YES | NA | ||||||
| Increase/Decrease User Volume | YES | YES | YES | YES | YES | NA | ||||||
| Use any Call Type - SIP, TDM, T1 or Analog | YES | YES | YES | YES | NA | NA | ||||||
| Conference via Handset | YES | YES | YES | YES | YES | NA | ||||||
| Paging and Intercom | ||||||||||||
| 2-way Intercom | YES | YES | YES | YES | YES | YES | ||||||
| 1-way Paging | YES | YES | YES | YES | YES | YES | ||||||
| Overhead Paging | YES | YES | YES | YES | YES | YES | ||||||
| Night Ringing | YES | YES | YES | YES | YES | YES | ||||||
| Page to Branch Office | YES | YES | YES | YES | YES | YES | ||||||
| Direct Paging and Intercom | YES | YES | YES | YES | YES | YES | ||||||
| Group Paging | YES | YES | YES | YES | YES | YES | ||||||
| Multicast Paging | YES | YES | YES | YES | YES | YES | ||||||
| Music On Hold | ||||||||||||
| Custom Music on Hold | YES | YES | YES | YES | YES | YES | ||||||
| Music on Hold Included | YES | YES | YES | YES | YES | YES | ||||||
| Music on Hold Per Extension | YES | YES | YES | YES | YES | NA | ||||||
| Simple to Upload Music Files | YES | YES | YES | YES | YES | NA | ||||||
| Queue Specific Music on Hold | YES | YES | YES | YES | YES | NA | ||||||
| Automated Attendant Voice Menus | YES | YES | YES | YES | YES | NA | ||||||
| Play Audio Message | YES | YES | YES | YES | YES | NA | ||||||
| Record Audio Message | YES | YES | YES | YES | YES | NA | ||||||
| Unlimited Voice IVR Menus | YES | YES | YES | YES | YES | NA | ||||||
| Upload Pre Recorded Prompts and Messages | YES | YES | YES | YES | YES | NA | ||||||
| Dial Extension | YES | YES | YES | YES | YES | NA | ||||||
| Send to Voicemail | YES | YES | YES | YES | YES | NA | ||||||
| Send to External Number | YES | YES | YES | YES | YES | NA | ||||||
| Go to Another Menu | YES | YES | YES | YES | YES | NA | ||||||
| Go to Group | YES | YES | YES | YES | YES | NA | ||||||
| Schedule Based Routing | YES | YES | YES | YES | YES | NA | ||||||
| Dial By Name - First Name or Last Name | YES | YES | YES | YES | YES | NA | ||||||
| Call Routing Simplified | YES | YES | YES | YES | YES | NA | ||||||
| WEB Based Administration | ||||||||||||
| Administrator Controls | YES | YES | YES | YES | YES | NA | ||||||
| User Portal | YES | YES | YES | YES | YES | NA | ||||||
| Program Phones Remotely | YES | YES | YES | YES | YES | NA | ||||||
| Call Center Manager Control | YES | YES | YES | YES | YES | NA | ||||||
| Operator Call Control | YES | YES | YES | YES | YES | NA | ||||||
| Recording & Monitoring Call Recording | YES | YES | YES | YES | YES | NA | ||||||
| Recording Accessed from Desktop | YES | YES | YES | YES | YES | NA | ||||||
| Recording & Monitoring | YES | YES | YES | YES | YES | NA | ||||||
| Call Monitoring | YES | YES | YES | YES | YES | NA | ||||||
| Logging & Reporting | ||||||||||||
| Current Calls | YES | YES | YES | YES | YES | NA | ||||||
| Call Logs | YES | YES | YES | YES | YES | NA | ||||||
| Call Reporting | YES | YES | YES | YES | YES | NA | ||||||
| Queue Status | YES | YES | YES | YES | YES | NA | ||||||
| Queue Reports | YES | YES | YES | YES | YES | NA | ||||||
| Error Log | YES | YES | YES | YES | YES | NA | ||||||
| Call Recording | ||||||||||||
| Auto Call Recording | NA | YES | YES | YES | YES | NA | ||||||
| On Demand Recording | YES | YES | YES | YES | YES | NA | ||||||
| FTP Recording Backup | NA | YES | YES | YES | YES | NA | ||||||
| Custom Audio Recordings | ||||||||||||
| Recording Voice Prompts | YES | YES | YES | YES | YES | YES | ||||||
| Voice Prompts Included | YES | YES | YES | YES | YES | YES | ||||||
| Voice Prompts Included | YES | YES | YES | YES | YES | YES | ||||||
| Business Hours and Schedules | ||||||||||||
| Day/Night Schedule | YES | YES | YES | YES | YES | YES | ||||||
| Operator Can Force Day/Night Schedule | YES | YES | YES | YES | YES | YES | ||||||
| Visual Light On Phone When in Night Mode | YES | YES | YES | YES | YES | YES | ||||||
| Routable Schedules | YES | YES | YES | YES | YES | YES | ||||||
| Schedules for Each DID | YES | YES | YES | YES | YES | YES | ||||||
| Schedules for Each Extension | YES | YES | YES | YES | YES | YES | ||||||
| Hospitality - Hotel/Motel Application | ||||||||||||
| Wake-up Calls | NA | YES | YES | YES | YES | NA | ||||||
| Checkin/Checkout | NA | YES | YES | YES | YES | NA | ||||||
| Automatic Room Reset | NA | YES | YES | YES | YES | NA | ||||||
| Configurable Alarm Status | NA | YES | YES | YES | YES | NA | ||||||
| Clean Room/Dirty Room | NA | YES | YES | YES | YES | NA | ||||||
| PMS Integration Optional | NA | YES | YES | YES | YES | NA | ||||||
| System Tools | ||||||||||||
| System Diagnostics | YES | YES | YES | YES | YES | NA | ||||||
| Automatic Configuration | YES | YES | YES | YES | YES | NA | ||||||
| FTP Scheduled Backup | YES | YES | YES | YES | YES | NA | ||||||
| Easy Backup Tools | YES | YES | YES | YES | YES | NA | ||||||
| Scheduled Backups | YES | YES | YES | YES | YES | NA | ||||||
| Offsite Backups | YES | YES | YES | YES | YES | NA | ||||||
| Multiple Codec Support | YES | YES | YES | YES | YES | NA | ||||||
| Notification by Text Message After Hours | YES | YES | YES | YES | YES | NA | ||||||
| Advanced Security Features | YES | YES | YES | YES | YES | NA | ||||||
| Identify and Ban External Threats | YES | YES | YES | YES | YES | YES | ||||||
| Scheduled Notifications; School Bell etc. | YES | YES | YES | YES | YES | NA | ||||||
| Emergency Notification | YES | YES | YES | YES | YES | NA | ||||||
| * Use IP2000 when using intensive applications like call recording and heavy call queueing | ||||||||||||
| ** Requires use of an external gateway or upgrade to IP1200 | ||||||||||||
