"; print formatTableHeader($headers,$columns); foreach($result as $l) { if (is_section_header($l,$columns)) { print formatSectionHeader($l,$columns); } else { if (($rowNum % 2) == 0) { print formatTableRow($l,"lightg"); } else print formatTableRow($l); } $rowNum++; } print ""; //var_dump($result); function formatTableHeader($cols) { $retval = "
IPitomy
Smarter Business Communications
|
IPitomy Features |
||||||
| Phone System Model | Small Office | IP1150SS | IP1200XL | IP2000XL | In The Cloud | |
| Phone System Type | Premise | Premise | Premise | Premise | Premium Hosted | Professional Hosted |
| EXTENSIONS | ||||||
| Extension Capacity | 25 | 100*** | 100* | 500 | Unlimited | Unlimited |
| Import Names and Email Addresses | YES | YES | YES | YES | YES | NA |
| Auto Create Extensions and Voice Mail Boxes | YES | YES | YES | YES | YES | NA |
| Auto Provisioning IPitomy Phones | YES | YES | YES | YES | YES | YES |
| SIP Extensions | YES | YES | YES | YES | YES | YES |
| Analog Extensions | YES | YES | YES | YES | YES | YES |
| Extension Mass Editing | YES | YES | YES | YES | YES | NA |
| Telephone Button Mapping Control | YES | YES | YES | YES | YES | YES |
| Auto Provisioning Remote IPitomy Phones | YES | YES | YES | YES | YES | YES |
| Multiple Registrations | YES | YES | YES | YES | YES | NA |
| Virtual Extensions | YES | YES | YES | YES | YES | NA |
| Extension Schedules | YES | YES | YES | YES | YES | NA |
| Control Permissions for Each Extension | YES | YES | YES | YES | YES | NA |
| Multi Digit Extensions Variable Length | YES | YES | YES | YES | YES | NA |
| Find Me Follow Me | YES | YES | YES | YES | YES | YES |
| Busy Lamp Monitoring | YES | YES | YES | YES | YES | YES |
| Message Indicator | YES | YES | YES | YES | YES | YES |
| Park Indicators for Park and Park Retrieval | YES | YES | YES | YES | YES | YES |
| Pause (Do Not Disturb) Indicated as Busy Lamp | YES | YES | YES | YES | YES | YES |
| Different Caller ID Per Extension | YES | YES | YES | YES | YES | YES |
| Unique Music on Hold Per Extension | YES | YES | YES | YES | YES | NA |
| IPitomy Smart Personal Console - User Portal | ||||||
| Recent Calls List | YES | YES | YES | YES | YES | NA |
| Return Calls by Clicking | YES | YES | YES | YES | YES | NA |
| Voice Mailbox Administration | YES | YES | YES | YES | YES | NA |
| Return Calls From VM Using Caller ID | YES | YES | YES | YES | YES | NA |
| Change Telephone Button Mapping From Console | YES | YES | YES | YES | YES | NA |
| Configure Personal Schedule Routing | YES | YES | YES | YES | YES | NA |
| Configure Find me Follow Me | YES | YES | YES | YES | YES | NA |
| Configure Call Forwarding | YES | YES | YES | YES | YES | NA |
| IPitomy Q Manager (Optional) | ||||||
| Easy Click to Transfer | YES | YES | YES | YES | YES | NA |
| View Call Status | YES | YES | YES | YES | YES | NA |
| Multiple Calls Visibility | YES | YES | YES | YES | YES | NA |
| Multi-Site Visibility and Control | YES | YES | YES | YES | YES | NA |
| View all Users Call Status | YES | YES | YES | YES | YES | NA |
| Transfer Calls | YES | YES | YES | YES | YES | NA |
| Retrieve Caller Leaving Voice Mail | YES | YES | YES | YES | YES | NA |
| Record Calls with One Click | YES | YES | YES | YES | YES | NA |
| Monitor Calls With One Click | YES | YES | YES | YES | YES | NA |
| Park Calls | YES | YES | YES | YES | YES | NA |
| Retrieve Parked Calls | YES | YES | YES | YES | YES | NA |
| See Caller ID on All Calls | YES | YES | YES | YES | YES | NA |
| Whisper Coaching/Real Time Advice Feature | YES | YES | YES | YES | YES | NA |
| Presence Management | YES | YES | YES | YES | YES | NA |
| Text Messaging | YES | YES | YES | YES | YES | NA |
| Icon or List View | YES | YES | YES | YES | YES | NA |
| View by Queue | YES | YES | YES | YES | YES | NA |
| Send and Receive Text to any Jabber Client | YES | YES | YES | YES | YES | NA |
| Trunk Types Supported | ||||||
| SIP Trunks | YES | YES | YES | YES | YES | YES |
| Analog Phone Lines | YES** | YES** | YES | YES | NA | NA |
| T1/E1 Phone Lines | NA | YES** | YES | YES | NA | NA |
| Branch Office Networking | YES | YES | YES | YES | YES | NA |
| Call Control | ||||||
| Hold | YES | YES | YES | YES | YES | YES |
| Supervised Transfer | YES | YES | YES | YES | YES | YES |
| Blind Transfer | YES | YES | YES | YES | YES | YES |
| Park Calls | YES | YES | YES | YES | YES | YES |
| Do Not Disturb | YES | YES | YES | YES | YES | YES |
| Forwarding - Unconditional, No Ans, Busy, Unavail | YES | YES | YES | YES | YES | YES |
| Record | YES | YES | YES | YES | YES | YES |
| Group Pickup | YES | YES | YES | YES | YES | YES |
| Pause ( DND) | YES | YES | YES | YES | YES | YES |
| Conference | YES | YES | YES | YES | YES | YES |
| Transfer to VM | YES | YES | YES | YES | YES | YES |
| Off Premise Transfer | YES | YES | YES | YES | YES | YES |
| Directed Call Pickup | YES | YES | YES | YES | YES | YES |
| Departmental Operators | YES | YES | YES | YES | YES | YES |
| Voicemail | ||||||
| Access Voicemail From Anywhere | YES | YES | YES | YES | YES | YES |
| Voicemail to Email | YES | YES | YES | YES | YES | YES |
| Automatic Mailbox Creation | YES | YES | YES | YES | YES | YES |
| Control From Desktop | YES | YES | YES | YES | YES | YES |
| Message Notification | YES | YES | YES | YES | YES | YES |
| Access Voice Mail While Greeting is Played | YES | YES | YES | YES | YES | YES |
| VM Folders | YES | YES | YES | YES | YES | YES |
| Group Message | YES | YES | YES | YES | YES | YES |
| Multiple VM Greetings | YES | YES | YES | YES | YES | YES |
| Cascading Message Notification | YES | YES | YES | YES | YES | YES |
| Unique Operator Per Extension | YES | YES | YES | YES | YES | YES |
| Automated Attendant | ||||||
| Single Digit Dialing From menu | YES | YES | YES | YES | YES | YES |
| After Hours Menu | YES | YES | YES | YES | YES | YES |
| Log in To Change Forwarding of Extensions | YES | YES | YES | YES | YES | YES |
| Change Greetings Remotely | YES | YES | YES | YES | YES | YES |
| Dial By Name Directory | YES | YES | YES | YES | YES | YES |
| Alerts for Menu Options | YES | YES | YES | YES | YES | YES |
| SMS Reply with Digit Press-Option | YES | YES | YES | YES | YES | YES |
| IPitomy Call Center Informal - Included | ||||||
| Unlimited Call Queues | YES | YES | YES | YES | YES | Limited |
| Permanent Queue Members | YES | YES | YES | YES | YES | YES |
| Custom Music on Hold Per Queue | YES | YES | YES | YES | YES | YES |
| Ring All | YES | YES | YES | YES | YES | YES |
| Round Robin | YES | YES | YES | YES | YES | YES |
| Fewest Calls | YES | YES | YES | YES | YES | YES |
| Least Recently Called | YES | YES | YES | YES | YES | YES |
| Random | YES | YES | YES | YES | YES | YES |
| Formal Call Center / ACD (Optional) | ||||||
| Queue Reports | NA | YES | YES | YES | YES | YES |
| In Queue Call Routing | NA | YES | YES | YES | YES | YES |
| Route When a Queued Caller Presses Any Digit | NA | YES | YES | YES | YES | YES |
| Queue Caller Timeout | NA | YES | YES | YES | YES | YES |
| Queue Member Circuit Limit | NA | YES | YES | YES | YES | YES |
| Route When Max Queue Length Reached | NA | YES | YES | YES | YES | YES |
| Route When No Members Logged In | NA | YES | YES | YES | YES | YES |
| Priority Based Call Distribution | NA | YES | YES | YES | YES | YES |
| In Queue and Across Queue Priorities | NA | YES | YES | YES | YES | YES |
| Queue Exit Menu | NA | YES | YES | YES | YES | YES |
| Skills Based Routing | NA | YES | YES | YES | YES | YES |
| Members Never Busy | NA | YES | YES | YES | YES | YES |
| Announce Position in Queue | NA | YES | YES | YES | YES | YES |
| Announce Estimated Hold Time | NA | YES | YES | YES | YES | YES |
| Announcement Frequency Control | NA | YES | YES | YES | YES | YES |
| Log-in Queue Members | NA | YES | YES | YES | YES | YES |
| Real Time Queue Status | NA | YES | YES | YES | YES | YES |
| Historical Queue Logs | NA | YES | YES | YES | YES | YES |
| Historical Queue Statistics | NA | YES | YES | YES | YES | YES |
| Agent Log In | NA | YES | YES | YES | YES | YES |
| Agent Log Off | NA | YES | YES | YES | YES | YES |
| Route When Queue Empty | NA | YES | YES | YES | YES | YES |
| Acknowledge Call | NA | YES | YES | YES | YES | YES |
| Auto Log Off | NA | YES | YES | YES | YES | YES |
| One-touch Log in/Log off | NA | YES | YES | YES | YES | YES |
| Queue Member Presence | NA | YES | YES | YES | YES | YES |
| Remote Agent Log-in from Mobile or Landline | NA | YES | YES | YES | YES | YES |
| Agent Only Extensions | NA | YES | YES | YES | YES | YES |
| Unified Communications | ||||||
| Support for Soft Phones | YES | YES | YES | YES | YES | YES |
| Voice Mail to Email | YES | YES | YES | YES | YES | YES |
| Video Calls | YES | YES | YES | YES | YES | YES |
| Presence Management | YES | YES | YES | YES | YES | YES |
| Multi-Media Collaboration | YES | YES | YES | YES | YES | YES |
| Fax Server Integration (Optional Fax Server) | YES | YES | YES | YES | YES | YES |
| FAX to Email .-(Optional) | YES | YES | YES | YES | YES | YES |
| FAX from Desktop (Optional) | YES | YES | YES | YES | YES | YES |
| Fax Direct to DID | YES | YES | YES | YES | YES | YES |
| Conference Bridge (32 party) | YES | YES | YES | YES | YES | NA |
| Conference Participants | 32 | 32 | 32 | 32 | 32 | 3 |
| Simple Conference Calls | YES | YES | YES | YES | YES | YES |
| Meet Me Conference Center | YES | YES | YES | YES | YES | NA |
| Listen Only Conference Calls | YES | YES | YES | YES | YES | NA |
| Mute / Unmute | YES | YES | YES | YES | YES | NA |
| Lock / Unlock | YES | YES | YES | YES | YES | NA |
| Increase/Decrease Conference Volume | YES | YES | YES | YES | YES | NA |
| Eject Last User | YES | YES | YES | YES | YES | NA |
| Mute Individual Users (Q Manager) | YES | YES | YES | YES | YES | NA |
| Enter Muted | YES | YES | YES | YES | YES | NA |
| Password Protected | YES | YES | YES | YES | YES | NA |
| Rooms Standard - More Rooms Option | YES | YES | YES | YES | YES | NA |
| Conference Greetings | YES | YES | YES | YES | YES | NA |
| Increase/Decrease User Volume | YES | YES | YES | YES | YES | NA |
| Use any Call Type - SIP, TDM, T1 or Analog | YES | YES | YES | YES | NA | NA |
| Conference via Handset | YES | YES | YES | YES | YES | NA |
| Paging and Intercom | ||||||
| 2-way Intercom | YES | YES | YES | YES | YES | YES |
| 1-way Paging | YES | YES | YES | YES | YES | YES |
| Overhead Paging | YES | YES | YES | YES | YES | YES |
| Night Ringing | YES | YES | YES | YES | YES | YES |
| Page to Branch Office | YES | YES | YES | YES | YES | YES |
| Direct Paging and Intercom | YES | YES | YES | YES | YES | YES |
| Group Paging | YES | YES | YES | YES | YES | YES |
| Multicast Paging | YES | YES | YES | YES | YES | YES |
| Music On Hold | ||||||
| Custom Music on Hold | YES | YES | YES | YES | YES | YES |
| Music on Hold Included | YES | YES | YES | YES | YES | YES |
| Music on Hold Per Extension | YES | YES | YES | YES | YES | NA |
| Simple to Upload Music Files | YES | YES | YES | YES | YES | NA |
| Queue Specific Music on Hold | YES | YES | YES | YES | YES | NA |
| Automated Attendant Voice Menus | ||||||
| Play Audio Message | YES | YES | YES | YES | YES | YES |
| Record Audio Message | YES | YES | YES | YES | YES | YES |
| Unlimited Voice IVR Menus | YES | YES | YES | YES | YES | 2 |
| Upload Pre Recorded Prompts and Messages | YES | YES | YES | YES | YES | YES |
| Dial Extension | YES | YES | YES | YES | YES | YES |
| Send to Voicemail | YES | YES | YES | YES | YES | YES |
| Send to External Number | YES | YES | YES | YES | YES | YES |
| Go to Another Menu | YES | YES | YES | YES | YES | YES |
| Go to Group | YES | YES | YES | YES | YES | YES |
| Schedule Based Routing | YES | YES | YES | YES | YES | Limited |
| Dial By Name - First Name or Last Name | YES | YES | YES | YES | YES | NA |
| Call Routing Simplified | YES | YES | YES | YES | YES | YES |
| WEB Based Administration | ||||||
| Administrator Controls | YES | YES | YES | YES | YES | NA |
| User Portal | YES | YES | YES | YES | YES | NA |
| Program Phones Remotely | YES | YES | YES | YES | YES | NA |
| Call Center Manager Control | YES | YES | YES | YES | YES | NA |
| Operator Call Control | YES | YES | YES | YES | YES | NA |
| Recording & Monitoring Call Recording | YES | YES | YES | YES | YES | NA |
| Recording Accessed from Desktop | YES | YES | YES | YES | YES | NA |
| Recording & Monitoring | YES | YES | YES | YES | YES | NA |
| Call Monitoring | YES | YES | YES | YES | YES | NA |
| Logging & Reporting | ||||||
| Current Calls | YES | YES | YES | YES | YES | NA |
| Call Logs | YES | YES | YES | YES | YES | NA |
| Call Reporting | YES | YES | YES | YES | YES | NA |
| Queue Status | YES | YES | YES | YES | YES | NA |
| Queue Reports | YES | YES | YES | YES | YES | NA |
| Error Log | YES | YES | YES | YES | YES | NA |
| Call Recording | ||||||
| Auto Call Recording | NA | YES | YES | YES | YES | NA |
| On Demand Recording | YES | YES | YES | YES | YES | NA |
| FTP Recording Backup | NA | YES | YES | YES | YES | NA |
| Custom Audio Recordings | ||||||
| Recording Voice Prompts | YES | YES | YES | YES | YES | YES |
| Voice Prompts Included | YES | YES | YES | YES | YES | YES |
| Voice Prompts Included | YES | YES | YES | YES | YES | YES |
| Business Hours and Schedules | ||||||
| Day/Night Schedule | YES | YES | YES | YES | YES | YES |
| Operator Can Force Day/Night Schedule | YES | YES | YES | YES | YES | YES |
| Visual Light On Phone When in Night Mode | YES | YES | YES | YES | YES | YES |
| Routable Schedules | YES | YES | YES | YES | YES | YES |
| Schedules for Each DID | YES | YES | YES | YES | YES | YES |
| Schedules for Each Extension | YES | YES | YES | YES | YES | YES |
| Hospitality - Hotel/Motel Application | ||||||
| Wake-up Calls | NA | YES | YES | YES | YES | NA |
| Checkin/Checkout | NA | YES | YES | YES | YES | NA |
| Automatic Room Reset | NA | YES | YES | YES | YES | NA |
| Configurable Alarm Status | NA | YES | YES | YES | YES | NA |
| Clean Room/Dirty Room | NA | YES | YES | YES | YES | NA |
| PMS Integration Optional | NA | YES | YES | YES | YES | NA |
| System Tools | ||||||
| System Diagnostics | YES | YES | YES | YES | YES | NA |
| Automatic Configuration | YES | YES | YES | YES | YES | NA |
| FTP Scheduled Backup | YES | YES | YES | YES | YES | NA |
| Easy Backup Tools | YES | YES | YES | YES | YES | NA |
| Scheduled Backups | YES | YES | YES | YES | YES | NA |
| Offsite Backups | YES | YES | YES | YES | YES | NA |
| Multiple Codec Support | YES | YES | YES | YES | YES | NA |
| Notification by Text Message After Hours | YES | YES | YES | YES | YES | NA |
| Advanced Security Features | YES | YES | YES | YES | YES | NA |
| Identify and Ban External Threats | YES | YES | YES | YES | YES | YES |
| Scheduled Notifications; School Bell etc. | YES | YES | YES | YES | YES | NA |
| Emergency Notification | YES | YES | YES | YES | YES | NA |
| * Use IP2000 when using intensive applications like call recording and heavy call queueing | ||||||
|
** Requires use of an external gateway or upgrade to IP1200 *** Normal usage. Intense call recording and Q Manager applications should consider the IP2000XL |
||||||
|
||||||||||||
| Phone System Model | Small Office | IP1150SS | IP1200XL | IP2000XL | In The Cloud | |||||||
| Phone System Type | Premise | Premise | Premise | Premise | Premium Hosted | Professional Hosted | ||||||
| EXTENSIONS | ||||||||||||
| Extension Capacity | 25 | 50 | 100* | 500 | Unlimited | Unlimited | ||||||
| Import Names and Email Addresses | YES | YES | YES | YES | YES | NA | ||||||
| Auto Create Extensions and Voice Mail Boxes | YES | YES | YES | YES | YES | NA | ||||||
| Auto Provisioning IPitomy Phones | YES | YES | YES | YES | YES | YES | ||||||
| SIP Extensions | YES | YES | YES | YES | YES | YES | ||||||
| Analog Extensions | YES | YES | YES | YES | YES | YES | ||||||
| Extension Mass Editing | YES | YES | YES | YES | YES | NA | ||||||
| Telephone Button Mapping Control | YES | YES | YES | YES | YES | YES | ||||||
| Auto Provisioning Remote IPitomy Phones | YES | YES | YES | YES | YES | YES | ||||||
| Multiple Registrations | YES | YES | YES | YES | YES | NA | ||||||
| Virtual Extensions | YES | YES | YES | YES | YES | NA | ||||||
| Extension Schedules | YES | YES | YES | YES | YES | NA | ||||||
| Control Permissions for Each Extension | YES | YES | YES | YES | YES | NA | ||||||
| Multi Digit Extensions Variable Length | YES | YES | YES | YES | YES | NA | ||||||
| Find Me Follow Me | YES | YES | YES | YES | YES | YES | ||||||
| Busy Lamp Monitoring | YES | YES | YES | YES | YES | YES | ||||||
| Message Indicator | YES | YES | YES | YES | YES | YES | ||||||
| Park Indicators for Park and Park Retrieval | YES | YES | YES | YES | YES | YES | ||||||
| Pause (Do Not Disturb) Indicated as Busy Lamp | YES | YES | YES | YES | YES | YES | ||||||
| Different Caller ID Per Extension | YES | YES | YES | YES | YES | YES | ||||||
| Unique Music on Hold Per Extension | YES | YES | YES | YES | YES | NA | ||||||
| IPitomy Smart Personal Console - User Portal | ||||||||||||
| Recent Calls List | YES | YES | YES | YES | YES | NA | ||||||
| Return Calls by Clicking | YES | YES | YES | YES | YES | NA | ||||||
| Voice Mailbox Administration | YES | YES | YES | YES | YES | NA | ||||||
| Return Calls From VM Using Caller ID | YES | YES | YES | YES | YES | NA | ||||||
| Change Telephone Button Mapping From Console | YES | YES | YES | YES | YES | NA | ||||||
| Configure Personal Schedule Routing | YES | YES | YES | YES | YES | NA | ||||||
| Configure Find me Follow Me | YES | YES | YES | YES | YES | NA | ||||||
| Configure Call Forwarding | YES | YES | YES | YES | YES | NA | ||||||
| IPitomy Q Manager (Optional) | ||||||||||||
| Easy Click to Transfer | YES | YES | YES | YES | YES | NA | ||||||
| View Call Status | YES | YES | YES | YES | YES | NA | ||||||
| Multiple Calls Visibility | YES | YES | YES | YES | YES | NA | ||||||
| Multi-Site Visibility and Control | YES | YES | YES | YES | YES | NA | ||||||
| View all Users Call Status | YES | YES | YES | YES | YES | NA | ||||||
| Transfer Calls | YES | YES | YES | YES | YES | NA | ||||||
| Retrieve Caller Leaving Voice Mail | YES | YES | YES | YES | YES | NA | ||||||
| Record Calls with One Click | YES | YES | YES | YES | YES | NA | ||||||
| Monitor Calls With One Click | YES | YES | YES | YES | YES | NA | ||||||
| Park Calls | YES | YES | YES | YES | YES | NA | ||||||
| Retrieve Parked Calls | YES | YES | YES | YES | YES | NA | ||||||
| See Caller ID on All Calls | YES | YES | YES | YES | YES | NA | ||||||
| Whisper Coaching/Real Time Advice Feature | YES | YES | YES | YES | YES | NA | ||||||
| Presence Management | YES | YES | YES | YES | YES | NA | ||||||
| Text Messaging | YES | YES | YES | YES | YES | NA | ||||||
| Icon or List View | YES | YES | YES | YES | YES | NA | ||||||
| View by Queue | YES | YES | YES | YES | YES | NA | ||||||
| Send and Receive Text to any Jabber Client | YES | YES | YES | YES | YES | NA | ||||||
| Trunk Types Supported | ||||||||||||
| SIP Trunks | YES | YES | YES | YES | YES | YES | ||||||
| Analog Phone Lines | YES** | YES** | YES | YES | NA | NA | ||||||
| T1/E1 Phone Lines | NA | YES** | YES | YES | NA | NA | ||||||
| Branch Office Networking | YES | YES | YES | YES | YES | NA | ||||||
| Call Control | ||||||||||||
| Hold | YES | YES | YES | YES | YES | YES | ||||||
| Supervised Transfer | YES | YES | YES | YES | YES | YES | ||||||
| Blind Transfer | YES | YES | YES | YES | YES | YES | ||||||
| Park Calls | YES | YES | YES | YES | YES | YES | ||||||
| Do Not Disturb | YES | YES | YES | YES | YES | YES | ||||||
| Forwarding - Unconditional, No Ans, Busy, Unavail | YES | YES | YES | YES | YES | YES | ||||||
| Record | YES | YES | YES | YES | YES | YES | ||||||
| Group Pickup | YES | YES | YES | YES | YES | YES | ||||||
| Pause ( DND) | YES | YES | YES | YES | YES | YES | ||||||
| Conference | YES | YES | YES | YES | YES | YES | ||||||
| Transfer to VM | YES | YES | YES | YES | YES | YES | ||||||
| Off Premise Transfer | YES | YES | YES | YES | YES | YES | ||||||
| Directed Call Pickup | YES | YES | YES | YES | YES | YES | ||||||
| Departmental Operators | YES | YES | YES | YES | YES | YES | ||||||
| Voicemail | ||||||||||||
| Access Voicemail From Anywhere | YES | YES | YES | YES | YES | YES | ||||||
| Voicemail to Email | YES | YES | YES | YES | YES | YES | ||||||
| Automatic Mailbox Creation | YES | YES | YES | YES | YES | YES | ||||||
| Control From Desktop | YES | YES | YES | YES | YES | YES | ||||||
| Message Notification | YES | YES | YES | YES | YES | YES | ||||||
| Access Voice Mail While Greeting is Played | YES | YES | YES | YES | YES | YES | ||||||
| VM Folders | YES | YES | YES | YES | YES | YES | ||||||
| Group Message | YES | YES | YES | YES | YES | YES | ||||||
| Multiple VM Greetings | YES | YES | YES | YES | YES | YES | ||||||
| Cascading Message Notification | YES | YES | YES | YES | YES | YES | ||||||
| Unique Operator Per Extension | YES | YES | YES | YES | YES | YES | ||||||
| Automated Attendant | ||||||||||||
| Single Digit Dialing From menu | YES | YES | YES | YES | YES | YES | ||||||
| After Hours Menu | YES | YES | YES | YES | YES | YES | ||||||
| Log in To Change Forwarding of Extensions | YES | YES | YES | YES | YES | YES | ||||||
| Change Greetings Remotely | YES | YES | YES | YES | YES | YES | ||||||
| Dial By Name Directory | YES | YES | YES | YES | YES | YES | ||||||
| Alerts for Menu Options | YES | YES | YES | YES | YES | YES | ||||||
| SMS Reply with Digit Press-Option | YES | YES | YES | YES | YES | YES | ||||||
| IPitomy Call Center Informal - Included | ||||||||||||
| Unlimited Call Queues | YES | YES | YES | YES | YES | Limited | ||||||
| Permanent Queue Members | YES | YES | YES | YES | YES | YES | ||||||
| Custom Music on Hold Per Queue | YES | YES | YES | YES | YES | YES | ||||||
| Ring All | YES | YES | YES | YES | YES | YES | ||||||
| Round Robin | YES | YES | YES | YES | YES | YES | ||||||
| Fewest Calls | YES | YES | YES | YES | YES | YES | ||||||
| Least Recently Called | YES | YES | YES | YES | YES | YES | ||||||
| Random | YES | YES | YES | YES | YES | YES | ||||||
| Formal Call Center / ACD (Optional) | ||||||||||||
| Queue Reports | NA | YES | YES | YES | YES | YES | ||||||
| In Queue Call Routing | NA | YES | YES | YES | YES | YES | ||||||
| Route When a Queued Caller Presses Any Digit | NA | YES | YES | YES | YES | YES | ||||||
| Queue Caller Timeout | NA | YES | YES | YES | YES | YES | ||||||
| Queue Member Circuit Limit | NA | YES | YES | YES | YES | YES | ||||||
| Route When Max Queue Length Reached | NA | YES | YES | YES | YES | YES | ||||||
| Route When No Members Logged In | NA | YES | YES | YES | YES | YES | ||||||
| Priority Based Call Distribution | NA | YES | YES | YES | YES | YES | ||||||
| In Queue and Across Queue Priorities | NA | YES | YES | YES | YES | YES | ||||||
| Queue Exit Menu | NA | YES | YES | YES | YES | YES | ||||||
| Skills Based Routing | NA | YES | YES | YES | YES | YES | ||||||
| Members Never Busy | NA | YES | YES | YES | YES | YES | ||||||
| Announce Position in Queue | NA | YES | YES | YES | YES | YES | ||||||
| Announce Estimated Hold Time | NA | YES | YES | YES | YES | YES | ||||||
| Announcement Frequency Control | NA | YES | YES | YES | YES | YES | ||||||
| Log-in Queue Members | NA | YES | YES | YES | YES | YES | ||||||
| Real Time Queue Status | NA | YES | YES | YES | YES | YES | ||||||
| Historical Queue Logs | NA | YES | YES | YES | YES | YES | ||||||
| Historical Queue Statistics | NA | YES | YES | YES | YES | YES | ||||||
| Agent Log In | NA | YES | YES | YES | YES | YES | ||||||
| Agent Log Off | NA | YES | YES | YES | YES | YES | ||||||
| Route When Queue Empty | NA | YES | YES | YES | YES | YES | ||||||
| Acknowledge Call | NA | YES | YES | YES | YES | YES | ||||||
| Auto Log Off | NA | YES | YES | YES | YES | YES | ||||||
| One-touch Log in/Log off | NA | YES | YES | YES | YES | YES | ||||||
| Queue Member Presence | NA | YES | YES | YES | YES | YES | ||||||
| Remote Agent Log-in from Mobile or Landline | NA | YES | YES | YES | YES | YES | ||||||
| Agent Only Extensions | NA | YES | YES | YES | YES | YES | ||||||
| Unified Communications | ||||||||||||
| Support for Soft Phones | YES | YES | YES | YES | YES | YES | ||||||
| Voice Mail to Email | YES | YES | YES | YES | YES | YES | ||||||
| Video Calls | YES | YES | YES | YES | YES | YES | ||||||
| Presence Management | YES | YES | YES | YES | YES | YES | ||||||
| Multi-Media Collaboration | YES | YES | YES | YES | YES | YES | ||||||
| Fax Server Integration (Optional Fax Server) | YES | YES | YES | YES | YES | YES | ||||||
| FAX to Email .-(Optional) | YES | YES | YES | YES | YES | YES | ||||||
| FAX from Desktop (Optional) | YES | YES | YES | YES | YES | YES | ||||||
| Fax Direct to DID | YES | YES | YES | YES | YES | YES | ||||||
| Conference Bridge (32 party) | YES | YES | YES | YES | YES | NA | ||||||
| Conference Participants | 32 | 32 | 32 | 32 | 32 | 3 | ||||||
| Simple Conference Calls | YES | YES | YES | YES | YES | YES | ||||||
| Meet Me Conference Center | YES | YES | YES | YES | YES | NA | ||||||
| Listen Only Conference Calls | YES | YES | YES | YES | YES | NA | ||||||
| Mute / Unmute | YES | YES | YES | YES | YES | NA | ||||||
| Lock / Unlock | YES | YES | YES | YES | YES | NA | ||||||
| Increase/Decrease Conference Volume | YES | YES | YES | YES | YES | NA | ||||||
| Eject Last User | YES | YES | YES | YES | YES | NA | ||||||
| Mute Individual Users (Q Manager) | YES | YES | YES | YES | YES | NA | ||||||
| Enter Muted | YES | YES | YES | YES | YES | NA | ||||||
| Password Protected | YES | YES | YES | YES | YES | NA | ||||||
| Rooms Standard - More Rooms Option | YES | YES | YES | YES | YES | NA | ||||||
| Conference Greetings | YES | YES | YES | YES | YES | NA | ||||||
| Increase/Decrease User Volume | YES | YES | YES | YES | YES | NA | ||||||
| Use any Call Type - SIP, TDM, T1 or Analog | YES | YES | YES | YES | NA | NA | ||||||
| Conference via Handset | YES | YES | YES | YES | YES | NA | ||||||
| Paging and Intercom | ||||||||||||
| 2-way Intercom | YES | YES | YES | YES | YES | YES | ||||||
| 1-way Paging | YES | YES | YES | YES | YES | YES | ||||||
| Overhead Paging | YES | YES | YES | YES | YES | YES | ||||||
| Night Ringing | YES | YES | YES | YES | YES | YES | ||||||
| Page to Branch Office | YES | YES | YES | YES | YES | YES | ||||||
| Direct Paging and Intercom | YES | YES | YES | YES | YES | YES | ||||||
| Group Paging | YES | YES | YES | YES | YES | YES | ||||||
| Multicast Paging | YES | YES | YES | YES | YES | YES | ||||||
| Music On Hold | ||||||||||||
| Custom Music on Hold | YES | YES | YES | YES | YES | YES | ||||||
| Music on Hold Included | YES | YES | YES | YES | YES | YES | ||||||
| Music on Hold Per Extension | YES | YES | YES | YES | YES | NA | ||||||
| Simple to Upload Music Files | YES | YES | YES | YES | YES | NA | ||||||
| Queue Specific Music on Hold | YES | YES | YES | YES | YES | NA | ||||||
| Automated Attendant Voice Menus | YES | YES | YES | YES | YES | NA | ||||||
| Play Audio Message | YES | YES | YES | YES | YES | NA | ||||||
| Record Audio Message | YES | YES | YES | YES | YES | NA | ||||||
| Unlimited Voice IVR Menus | YES | YES | YES | YES | YES | NA | ||||||
| Upload Pre Recorded Prompts and Messages | YES | YES | YES | YES | YES | NA | ||||||
| Dial Extension | YES | YES | YES | YES | YES | NA | ||||||
| Send to Voicemail | YES | YES | YES | YES | YES | NA | ||||||
| Send to External Number | YES | YES | YES | YES | YES | NA | ||||||
| Go to Another Menu | YES | YES | YES | YES | YES | NA | ||||||
| Go to Group | YES | YES | YES | YES | YES | NA | ||||||
| Schedule Based Routing | YES | YES | YES | YES | YES | NA | ||||||
| Dial By Name - First Name or Last Name | YES | YES | YES | YES | YES | NA | ||||||
| Call Routing Simplified | YES | YES | YES | YES | YES | NA | ||||||
| WEB Based Administration | ||||||||||||
| Administrator Controls | YES | YES | YES | YES | YES | NA | ||||||
| User Portal | YES | YES | YES | YES | YES | NA | ||||||
| Program Phones Remotely | YES | YES | YES | YES | YES | NA | ||||||
| Call Center Manager Control | YES | YES | YES | YES | YES | NA | ||||||
| Operator Call Control | YES | YES | YES | YES | YES | NA | ||||||
| Recording & Monitoring Call Recording | YES | YES | YES | YES | YES | NA | ||||||
| Recording Accessed from Desktop | YES | YES | YES | YES | YES | NA | ||||||
| Recording & Monitoring | YES | YES | YES | YES | YES | NA | ||||||
| Call Monitoring | YES | YES | YES | YES | YES | NA | ||||||
| Logging & Reporting | ||||||||||||
| Current Calls | YES | YES | YES | YES | YES | NA | ||||||
| Call Logs | YES | YES | YES | YES | YES | NA | ||||||
| Call Reporting | YES | YES | YES | YES | YES | NA | ||||||
| Queue Status | YES | YES | YES | YES | YES | NA | ||||||
| Queue Reports | YES | YES | YES | YES | YES | NA | ||||||
| Error Log | YES | YES | YES | YES | YES | NA | ||||||
| Call Recording | ||||||||||||
| Auto Call Recording | NA | YES | YES | YES | YES | NA | ||||||
| On Demand Recording | YES | YES | YES | YES | YES | NA | ||||||
| FTP Recording Backup | NA | YES | YES | YES | YES | NA | ||||||
| Custom Audio Recordings | ||||||||||||
| Recording Voice Prompts | YES | YES | YES | YES | YES | YES | ||||||
| Voice Prompts Included | YES | YES | YES | YES | YES | YES | ||||||
| Voice Prompts Included | YES | YES | YES | YES | YES | YES | ||||||
| Business Hours and Schedules | ||||||||||||
| Day/Night Schedule | YES | YES | YES | YES | YES | YES | ||||||
| Operator Can Force Day/Night Schedule | YES | YES | YES | YES | YES | YES | ||||||
| Visual Light On Phone When in Night Mode | YES | YES | YES | YES | YES | YES | ||||||
| Routable Schedules | YES | YES | YES | YES | YES | YES | ||||||
| Schedules for Each DID | YES | YES | YES | YES | YES | YES | ||||||
| Schedules for Each Extension | YES | YES | YES | YES | YES | YES | ||||||
| Hospitality - Hotel/Motel Application | ||||||||||||
| Wake-up Calls | NA | YES | YES | YES | YES | NA | ||||||
| Checkin/Checkout | NA | YES | YES | YES | YES | NA | ||||||
| Automatic Room Reset | NA | YES | YES | YES | YES | NA | ||||||
| Configurable Alarm Status | NA | YES | YES | YES | YES | NA | ||||||
| Clean Room/Dirty Room | NA | YES | YES | YES | YES | NA | ||||||
| PMS Integration Optional | NA | YES | YES | YES | YES | NA | ||||||
| System Tools | ||||||||||||
| System Diagnostics | YES | YES | YES | YES | YES | NA | ||||||
| Automatic Configuration | YES | YES | YES | YES | YES | NA | ||||||
| FTP Scheduled Backup | YES | YES | YES | YES | YES | NA | ||||||
| Easy Backup Tools | YES | YES | YES | YES | YES | NA | ||||||
| Scheduled Backups | YES | YES | YES | YES | YES | NA | ||||||
| Offsite Backups | YES | YES | YES | YES | YES | NA | ||||||
| Multiple Codec Support | YES | YES | YES | YES | YES | NA | ||||||
| Notification by Text Message After Hours | YES | YES | YES | YES | YES | NA | ||||||
| Advanced Security Features | YES | YES | YES | YES | YES | NA | ||||||
| Identify and Ban External Threats | YES | YES | YES | YES | YES | YES | ||||||
| Scheduled Notifications; School Bell etc. | YES | YES | YES | YES | YES | NA | ||||||
| Emergency Notification | YES | YES | YES | YES | YES | NA | ||||||
| * Use IP2000 when using intensive applications like call recording and heavy call queueing | ||||||||||||
| ** Requires use of an external gateway or upgrade to IP1200 | ||||||||||||
Cloud Based PBX
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Clarion Communications
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______News______
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Clarion Signs Agreement to Provide Wholesale UC Services
Wholesale services and M&A unlock growth, enhancing Clarion’s position as a leading UC/MSP
ATLANTA, February 10, 2025 /PRNewswire/ -- Clarion Communications, LLC ("Clarion") a leading cloud-based Unified Communications (UC) and Managed Service Provider (MSP) based in Atlanta, GA announced today that its IPitomy Communications (“IPitomy”) subsidiary signed an agreement to provide wholesale UC services to a U.S. based service provider. Additionally, Clarion is in active discussions regarding acquisition opportunities created by recent developments in the marketplace.
Recent consolidation in the UC network platform ecosystem has opened significant wholesale and acquisition opportunities for Clarion and IPitomy, which provides UC and MSP services to commercial customers throughout the U.S. IPitomy signed a wholesale agreement to provide UC services to a service provider located in the pacific northwest and Clarion is currently engaged in acquisition discussions with other service providers.
“We are in active acquisition discussions with several UC service providers, and we have a large funnel of additional wholesale UC service opportunities. We closed one wholesale service deal this month, and we anticipate closing more in 2025” said Clarion CEO, Vincent M. Oddo.
"Together, Clarion and IPitomy are uniquely positioned to either acquire or provide wholesale services to smaller operators affected by the changing UC network platform ecosystem," said Vincent M. Oddo, President, CEO & Director of Clarion. "The IPitomy team, managed by Joseph Haines, Sr. as President & CEO, looks forward to closing more of these opportunities and growing our business together."
“Clarion and its predecessor companies have completed more than 30 acquisitions in the past 20+ years,” said Oddo. “We are aggressively pursuing M&A growth through tuck-in acquisitions in this highly fragmented UC / MSP industry.”
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Clarion Communications Completes Acquisition of IPitomy Communications
Combination Expands Compelling Cloud / UC and Managed Service Provider
ATLANTA, October 16, 2024 /PRNewswire/ -- Clarion Communications, LLC ("Clarion") a leading cloud-based Unified Communications (UC) and Managed Service Provider (MSP) based in Atlanta, GA announced today that it has completed the acquisition of IPitomy Communications, LLC ("IPitomy"), an award-winning, cloud-based UC, Contact Center, and Managed Service Provider.
The combined company has operation centers in Florida and Georgia and serves as a single-source, UC / MSP service provider, selling cloud-based voice, video, messaging, call center, ACD, SIP-trunk, broadband and other related services to small and medium-sized business (SMB) customers throughout the United States.IPitomy brings significant revenue from multi-location enterprise and SMB customers to Clarion, improving scale and flexibility. The combined company will have more than 2,000 end-user customers and more than 200 Dealer sales agents throughout the United States. The senior leadership team has significant experience in managing high-growth enterprise and SMB companies, with expertise in supporting and enhancing a world-class UC / MSP platform."The completion of this acquisition marks another major milestone in Clarion's journey as a leading UC / MSP to business customers of all sizes. Together, Clarion and IPitomy are uniquely positioned to provide these services with increased scale and resources," said Vincent M. Oddo, President, CEO & Director of Clarion. "IPitomy will be managed by Joe Haines as President & CEO and together we welcome the IPitomy customers, employees, and Dealer sales agents and look forward to growing our business together."“IPitomy is the latest in a long history of acquisitions that Clarion and its predecessor companies have completed over the past 20+ years,” said Oddo. “The additional revenue scale, customer density, and product offerings allow us to meet the evolving needs of our customers. We also intend to pursue additional M&A growth through tuck-in acquisitions in this highly fragmented UC / MSP industry.”About Clarion Communications
Clarion is a leading cloud-based Unified Communications and Managed Service Provider to SMB customers throughout the United States. Clarion provides cloud-based voice, contact center, broadband, and managed services. Clarion also has an expansive cloud-based network, experienced leadership, and support staff. For additional information about Clarion, please visit clarioncomm.com.About IPitomy Communications
IPitomy is a premier cloud-based Unified Communications provider, founded in 2005, that sells proprietary telephony, call center, ACD, SIP trunking and related services to commercial customers throughout the United States. For additional information about IPitomy, please visit www.IPitomy.com.Press Contact:
Vincent M. OddoPresident & CEOThis email address is being protected from spambots. You need JavaScript enabled to view it.404-805-4063IPitomy Communications Awarded 2021 Unified Communications Excellence Award from INTERNET TELEPHONY
IPitomy Family of Hosted and Premise UC Applications Recognized for excellence
and quality in delivering unified communications solutions
Sarasota, Florida, March 16, 2022 — IPitomy Communications announced today that TMC, a global, integrated media company, has named the IPitomy Family of Hosted and Premise UC Applications as a recipient of the 2021 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.
“IPitomy VoIP Services are the perfect complement to IPitomy’s cloud based and premise based Unified Communications systems” States Tom Judkins, IPitomy’s Sales Manager, “Having all the bases covered on Cloud, Premise and SIP Trunking provides a valuable advantage to our customers who can enjoy the total confidence of one provider with a unified services and product portfolio.”
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