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IPitomy Features |
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Phone System Model | Small Office | IP1150SS | IP1200XL | IP2000XL | In The Cloud | |
Phone System Type | Premise | Premise | Premise | Premise | Premium Hosted | Professional Hosted |
EXTENSIONS | ||||||
Extension Capacity | 25 | 100*** | 100* | 500 | Unlimited | Unlimited |
Import Names and Email Addresses | YES | YES | YES | YES | YES | NA |
Auto Create Extensions and Voice Mail Boxes | YES | YES | YES | YES | YES | NA |
Auto Provisioning IPitomy Phones | YES | YES | YES | YES | YES | YES |
SIP Extensions | YES | YES | YES | YES | YES | YES |
Analog Extensions | YES | YES | YES | YES | YES | YES |
Extension Mass Editing | YES | YES | YES | YES | YES | NA |
Telephone Button Mapping Control | YES | YES | YES | YES | YES | YES |
Auto Provisioning Remote IPitomy Phones | YES | YES | YES | YES | YES | YES |
Multiple Registrations | YES | YES | YES | YES | YES | NA |
Virtual Extensions | YES | YES | YES | YES | YES | NA |
Extension Schedules | YES | YES | YES | YES | YES | NA |
Control Permissions for Each Extension | YES | YES | YES | YES | YES | NA |
Multi Digit Extensions Variable Length | YES | YES | YES | YES | YES | NA |
Find Me Follow Me | YES | YES | YES | YES | YES | YES |
Busy Lamp Monitoring | YES | YES | YES | YES | YES | YES |
Message Indicator | YES | YES | YES | YES | YES | YES |
Park Indicators for Park and Park Retrieval | YES | YES | YES | YES | YES | YES |
Pause (Do Not Disturb) Indicated as Busy Lamp | YES | YES | YES | YES | YES | YES |
Different Caller ID Per Extension | YES | YES | YES | YES | YES | YES |
Unique Music on Hold Per Extension | YES | YES | YES | YES | YES | NA |
IPitomy Smart Personal Console - User Portal | ||||||
Recent Calls List | YES | YES | YES | YES | YES | NA |
Return Calls by Clicking | YES | YES | YES | YES | YES | NA |
Voice Mailbox Administration | YES | YES | YES | YES | YES | NA |
Return Calls From VM Using Caller ID | YES | YES | YES | YES | YES | NA |
Change Telephone Button Mapping From Console | YES | YES | YES | YES | YES | NA |
Configure Personal Schedule Routing | YES | YES | YES | YES | YES | NA |
Configure Find me Follow Me | YES | YES | YES | YES | YES | NA |
Configure Call Forwarding | YES | YES | YES | YES | YES | NA |
IPitomy Q Manager (Optional) | ||||||
Easy Click to Transfer | YES | YES | YES | YES | YES | NA |
View Call Status | YES | YES | YES | YES | YES | NA |
Multiple Calls Visibility | YES | YES | YES | YES | YES | NA |
Multi-Site Visibility and Control | YES | YES | YES | YES | YES | NA |
View all Users Call Status | YES | YES | YES | YES | YES | NA |
Transfer Calls | YES | YES | YES | YES | YES | NA |
Retrieve Caller Leaving Voice Mail | YES | YES | YES | YES | YES | NA |
Record Calls with One Click | YES | YES | YES | YES | YES | NA |
Monitor Calls With One Click | YES | YES | YES | YES | YES | NA |
Park Calls | YES | YES | YES | YES | YES | NA |
Retrieve Parked Calls | YES | YES | YES | YES | YES | NA |
See Caller ID on All Calls | YES | YES | YES | YES | YES | NA |
Whisper Coaching/Real Time Advice Feature | YES | YES | YES | YES | YES | NA |
Presence Management | YES | YES | YES | YES | YES | NA |
Text Messaging | YES | YES | YES | YES | YES | NA |
Icon or List View | YES | YES | YES | YES | YES | NA |
View by Queue | YES | YES | YES | YES | YES | NA |
Send and Receive Text to any Jabber Client | YES | YES | YES | YES | YES | NA |
Trunk Types Supported | ||||||
SIP Trunks | YES | YES | YES | YES | YES | YES |
Analog Phone Lines | YES** | YES** | YES | YES | NA | NA |
T1/E1 Phone Lines | NA | YES** | YES | YES | NA | NA |
Branch Office Networking | YES | YES | YES | YES | YES | NA |
Call Control | ||||||
Hold | YES | YES | YES | YES | YES | YES |
Supervised Transfer | YES | YES | YES | YES | YES | YES |
Blind Transfer | YES | YES | YES | YES | YES | YES |
Park Calls | YES | YES | YES | YES | YES | YES |
Do Not Disturb | YES | YES | YES | YES | YES | YES |
Forwarding - Unconditional, No Ans, Busy, Unavail | YES | YES | YES | YES | YES | YES |
Record | YES | YES | YES | YES | YES | YES |
Group Pickup | YES | YES | YES | YES | YES | YES |
Pause ( DND) | YES | YES | YES | YES | YES | YES |
Conference | YES | YES | YES | YES | YES | YES |
Transfer to VM | YES | YES | YES | YES | YES | YES |
Off Premise Transfer | YES | YES | YES | YES | YES | YES |
Directed Call Pickup | YES | YES | YES | YES | YES | YES |
Departmental Operators | YES | YES | YES | YES | YES | YES |
Voicemail | ||||||
Access Voicemail From Anywhere | YES | YES | YES | YES | YES | YES |
Voicemail to Email | YES | YES | YES | YES | YES | YES |
Automatic Mailbox Creation | YES | YES | YES | YES | YES | YES |
Control From Desktop | YES | YES | YES | YES | YES | YES |
Message Notification | YES | YES | YES | YES | YES | YES |
Access Voice Mail While Greeting is Played | YES | YES | YES | YES | YES | YES |
VM Folders | YES | YES | YES | YES | YES | YES |
Group Message | YES | YES | YES | YES | YES | YES |
Multiple VM Greetings | YES | YES | YES | YES | YES | YES |
Cascading Message Notification | YES | YES | YES | YES | YES | YES |
Unique Operator Per Extension | YES | YES | YES | YES | YES | YES |
Automated Attendant | ||||||
Single Digit Dialing From menu | YES | YES | YES | YES | YES | YES |
After Hours Menu | YES | YES | YES | YES | YES | YES |
Log in To Change Forwarding of Extensions | YES | YES | YES | YES | YES | YES |
Change Greetings Remotely | YES | YES | YES | YES | YES | YES |
Dial By Name Directory | YES | YES | YES | YES | YES | YES |
Alerts for Menu Options | YES | YES | YES | YES | YES | YES |
SMS Reply with Digit Press-Option | YES | YES | YES | YES | YES | YES |
IPitomy Call Center Informal - Included | ||||||
Unlimited Call Queues | YES | YES | YES | YES | YES | Limited |
Permanent Queue Members | YES | YES | YES | YES | YES | YES |
Custom Music on Hold Per Queue | YES | YES | YES | YES | YES | YES |
Ring All | YES | YES | YES | YES | YES | YES |
Round Robin | YES | YES | YES | YES | YES | YES |
Fewest Calls | YES | YES | YES | YES | YES | YES |
Least Recently Called | YES | YES | YES | YES | YES | YES |
Random | YES | YES | YES | YES | YES | YES |
Formal Call Center / ACD (Optional) | ||||||
Queue Reports | NA | YES | YES | YES | YES | YES |
In Queue Call Routing | NA | YES | YES | YES | YES | YES |
Route When a Queued Caller Presses Any Digit | NA | YES | YES | YES | YES | YES |
Queue Caller Timeout | NA | YES | YES | YES | YES | YES |
Queue Member Circuit Limit | NA | YES | YES | YES | YES | YES |
Route When Max Queue Length Reached | NA | YES | YES | YES | YES | YES |
Route When No Members Logged In | NA | YES | YES | YES | YES | YES |
Priority Based Call Distribution | NA | YES | YES | YES | YES | YES |
In Queue and Across Queue Priorities | NA | YES | YES | YES | YES | YES |
Queue Exit Menu | NA | YES | YES | YES | YES | YES |
Skills Based Routing | NA | YES | YES | YES | YES | YES |
Members Never Busy | NA | YES | YES | YES | YES | YES |
Announce Position in Queue | NA | YES | YES | YES | YES | YES |
Announce Estimated Hold Time | NA | YES | YES | YES | YES | YES |
Announcement Frequency Control | NA | YES | YES | YES | YES | YES |
Log-in Queue Members | NA | YES | YES | YES | YES | YES |
Real Time Queue Status | NA | YES | YES | YES | YES | YES |
Historical Queue Logs | NA | YES | YES | YES | YES | YES |
Historical Queue Statistics | NA | YES | YES | YES | YES | YES |
Agent Log In | NA | YES | YES | YES | YES | YES |
Agent Log Off | NA | YES | YES | YES | YES | YES |
Route When Queue Empty | NA | YES | YES | YES | YES | YES |
Acknowledge Call | NA | YES | YES | YES | YES | YES |
Auto Log Off | NA | YES | YES | YES | YES | YES |
One-touch Log in/Log off | NA | YES | YES | YES | YES | YES |
Queue Member Presence | NA | YES | YES | YES | YES | YES |
Remote Agent Log-in from Mobile or Landline | NA | YES | YES | YES | YES | YES |
Agent Only Extensions | NA | YES | YES | YES | YES | YES |
Unified Communications | ||||||
Support for Soft Phones | YES | YES | YES | YES | YES | YES |
Voice Mail to Email | YES | YES | YES | YES | YES | YES |
Video Calls | YES | YES | YES | YES | YES | YES |
Presence Management | YES | YES | YES | YES | YES | YES |
Multi-Media Collaboration | YES | YES | YES | YES | YES | YES |
Fax Server Integration (Optional Fax Server) | YES | YES | YES | YES | YES | YES |
FAX to Email .-(Optional) | YES | YES | YES | YES | YES | YES |
FAX from Desktop (Optional) | YES | YES | YES | YES | YES | YES |
Fax Direct to DID | YES | YES | YES | YES | YES | YES |
Conference Bridge (32 party) | YES | YES | YES | YES | YES | NA |
Conference Participants | 32 | 32 | 32 | 32 | 32 | 3 |
Simple Conference Calls | YES | YES | YES | YES | YES | YES |
Meet Me Conference Center | YES | YES | YES | YES | YES | NA |
Listen Only Conference Calls | YES | YES | YES | YES | YES | NA |
Mute / Unmute | YES | YES | YES | YES | YES | NA |
Lock / Unlock | YES | YES | YES | YES | YES | NA |
Increase/Decrease Conference Volume | YES | YES | YES | YES | YES | NA |
Eject Last User | YES | YES | YES | YES | YES | NA |
Mute Individual Users (Q Manager) | YES | YES | YES | YES | YES | NA |
Enter Muted | YES | YES | YES | YES | YES | NA |
Password Protected | YES | YES | YES | YES | YES | NA |
Rooms Standard - More Rooms Option | YES | YES | YES | YES | YES | NA |
Conference Greetings | YES | YES | YES | YES | YES | NA |
Increase/Decrease User Volume | YES | YES | YES | YES | YES | NA |
Use any Call Type - SIP, TDM, T1 or Analog | YES | YES | YES | YES | NA | NA |
Conference via Handset | YES | YES | YES | YES | YES | NA |
Paging and Intercom | ||||||
2-way Intercom | YES | YES | YES | YES | YES | YES |
1-way Paging | YES | YES | YES | YES | YES | YES |
Overhead Paging | YES | YES | YES | YES | YES | YES |
Night Ringing | YES | YES | YES | YES | YES | YES |
Page to Branch Office | YES | YES | YES | YES | YES | YES |
Direct Paging and Intercom | YES | YES | YES | YES | YES | YES |
Group Paging | YES | YES | YES | YES | YES | YES |
Multicast Paging | YES | YES | YES | YES | YES | YES |
Music On Hold | ||||||
Custom Music on Hold | YES | YES | YES | YES | YES | YES |
Music on Hold Included | YES | YES | YES | YES | YES | YES |
Music on Hold Per Extension | YES | YES | YES | YES | YES | NA |
Simple to Upload Music Files | YES | YES | YES | YES | YES | NA |
Queue Specific Music on Hold | YES | YES | YES | YES | YES | NA |
Automated Attendant Voice Menus | ||||||
Play Audio Message | YES | YES | YES | YES | YES | YES |
Record Audio Message | YES | YES | YES | YES | YES | YES |
Unlimited Voice IVR Menus | YES | YES | YES | YES | YES | 2 |
Upload Pre Recorded Prompts and Messages | YES | YES | YES | YES | YES | YES |
Dial Extension | YES | YES | YES | YES | YES | YES |
Send to Voicemail | YES | YES | YES | YES | YES | YES |
Send to External Number | YES | YES | YES | YES | YES | YES |
Go to Another Menu | YES | YES | YES | YES | YES | YES |
Go to Group | YES | YES | YES | YES | YES | YES |
Schedule Based Routing | YES | YES | YES | YES | YES | Limited |
Dial By Name - First Name or Last Name | YES | YES | YES | YES | YES | NA |
Call Routing Simplified | YES | YES | YES | YES | YES | YES |
WEB Based Administration | ||||||
Administrator Controls | YES | YES | YES | YES | YES | NA |
User Portal | YES | YES | YES | YES | YES | NA |
Program Phones Remotely | YES | YES | YES | YES | YES | NA |
Call Center Manager Control | YES | YES | YES | YES | YES | NA |
Operator Call Control | YES | YES | YES | YES | YES | NA |
Recording & Monitoring Call Recording | YES | YES | YES | YES | YES | NA |
Recording Accessed from Desktop | YES | YES | YES | YES | YES | NA |
Recording & Monitoring | YES | YES | YES | YES | YES | NA |
Call Monitoring | YES | YES | YES | YES | YES | NA |
Logging & Reporting | ||||||
Current Calls | YES | YES | YES | YES | YES | NA |
Call Logs | YES | YES | YES | YES | YES | NA |
Call Reporting | YES | YES | YES | YES | YES | NA |
Queue Status | YES | YES | YES | YES | YES | NA |
Queue Reports | YES | YES | YES | YES | YES | NA |
Error Log | YES | YES | YES | YES | YES | NA |
Call Recording | ||||||
Auto Call Recording | NA | YES | YES | YES | YES | NA |
On Demand Recording | YES | YES | YES | YES | YES | NA |
FTP Recording Backup | NA | YES | YES | YES | YES | NA |
Custom Audio Recordings | ||||||
Recording Voice Prompts | YES | YES | YES | YES | YES | YES |
Voice Prompts Included | YES | YES | YES | YES | YES | YES |
Voice Prompts Included | YES | YES | YES | YES | YES | YES |
Business Hours and Schedules | ||||||
Day/Night Schedule | YES | YES | YES | YES | YES | YES |
Operator Can Force Day/Night Schedule | YES | YES | YES | YES | YES | YES |
Visual Light On Phone When in Night Mode | YES | YES | YES | YES | YES | YES |
Routable Schedules | YES | YES | YES | YES | YES | YES |
Schedules for Each DID | YES | YES | YES | YES | YES | YES |
Schedules for Each Extension | YES | YES | YES | YES | YES | YES |
Hospitality - Hotel/Motel Application | ||||||
Wake-up Calls | NA | YES | YES | YES | YES | NA |
Checkin/Checkout | NA | YES | YES | YES | YES | NA |
Automatic Room Reset | NA | YES | YES | YES | YES | NA |
Configurable Alarm Status | NA | YES | YES | YES | YES | NA |
Clean Room/Dirty Room | NA | YES | YES | YES | YES | NA |
PMS Integration Optional | NA | YES | YES | YES | YES | NA |
System Tools | ||||||
System Diagnostics | YES | YES | YES | YES | YES | NA |
Automatic Configuration | YES | YES | YES | YES | YES | NA |
FTP Scheduled Backup | YES | YES | YES | YES | YES | NA |
Easy Backup Tools | YES | YES | YES | YES | YES | NA |
Scheduled Backups | YES | YES | YES | YES | YES | NA |
Offsite Backups | YES | YES | YES | YES | YES | NA |
Multiple Codec Support | YES | YES | YES | YES | YES | NA |
Notification by Text Message After Hours | YES | YES | YES | YES | YES | NA |
Advanced Security Features | YES | YES | YES | YES | YES | NA |
Identify and Ban External Threats | YES | YES | YES | YES | YES | YES |
Scheduled Notifications; School Bell etc. | YES | YES | YES | YES | YES | NA |
Emergency Notification | YES | YES | YES | YES | YES | NA |
* Use IP2000 when using intensive applications like call recording and heavy call queueing | ||||||
** Requires use of an external gateway or upgrade to IP1200 *** Normal usage. Intense call recording and Q Manager applications should consider the IP2000XL |
|
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Phone System Model | Small Office | IP1150SS | IP1200XL | IP2000XL | In The Cloud | |||||||
Phone System Type | Premise | Premise | Premise | Premise | Premium Hosted | Professional Hosted | ||||||
EXTENSIONS | ||||||||||||
Extension Capacity | 25 | 50 | 100* | 500 | Unlimited | Unlimited | ||||||
Import Names and Email Addresses | YES | YES | YES | YES | YES | NA | ||||||
Auto Create Extensions and Voice Mail Boxes | YES | YES | YES | YES | YES | NA | ||||||
Auto Provisioning IPitomy Phones | YES | YES | YES | YES | YES | YES | ||||||
SIP Extensions | YES | YES | YES | YES | YES | YES | ||||||
Analog Extensions | YES | YES | YES | YES | YES | YES | ||||||
Extension Mass Editing | YES | YES | YES | YES | YES | NA | ||||||
Telephone Button Mapping Control | YES | YES | YES | YES | YES | YES | ||||||
Auto Provisioning Remote IPitomy Phones | YES | YES | YES | YES | YES | YES | ||||||
Multiple Registrations | YES | YES | YES | YES | YES | NA | ||||||
Virtual Extensions | YES | YES | YES | YES | YES | NA | ||||||
Extension Schedules | YES | YES | YES | YES | YES | NA | ||||||
Control Permissions for Each Extension | YES | YES | YES | YES | YES | NA | ||||||
Multi Digit Extensions Variable Length | YES | YES | YES | YES | YES | NA | ||||||
Find Me Follow Me | YES | YES | YES | YES | YES | YES | ||||||
Busy Lamp Monitoring | YES | YES | YES | YES | YES | YES | ||||||
Message Indicator | YES | YES | YES | YES | YES | YES | ||||||
Park Indicators for Park and Park Retrieval | YES | YES | YES | YES | YES | YES | ||||||
Pause (Do Not Disturb) Indicated as Busy Lamp | YES | YES | YES | YES | YES | YES | ||||||
Different Caller ID Per Extension | YES | YES | YES | YES | YES | YES | ||||||
Unique Music on Hold Per Extension | YES | YES | YES | YES | YES | NA | ||||||
IPitomy Smart Personal Console - User Portal | ||||||||||||
Recent Calls List | YES | YES | YES | YES | YES | NA | ||||||
Return Calls by Clicking | YES | YES | YES | YES | YES | NA | ||||||
Voice Mailbox Administration | YES | YES | YES | YES | YES | NA | ||||||
Return Calls From VM Using Caller ID | YES | YES | YES | YES | YES | NA | ||||||
Change Telephone Button Mapping From Console | YES | YES | YES | YES | YES | NA | ||||||
Configure Personal Schedule Routing | YES | YES | YES | YES | YES | NA | ||||||
Configure Find me Follow Me | YES | YES | YES | YES | YES | NA | ||||||
Configure Call Forwarding | YES | YES | YES | YES | YES | NA | ||||||
IPitomy Q Manager (Optional) | ||||||||||||
Easy Click to Transfer | YES | YES | YES | YES | YES | NA | ||||||
View Call Status | YES | YES | YES | YES | YES | NA | ||||||
Multiple Calls Visibility | YES | YES | YES | YES | YES | NA | ||||||
Multi-Site Visibility and Control | YES | YES | YES | YES | YES | NA | ||||||
View all Users Call Status | YES | YES | YES | YES | YES | NA | ||||||
Transfer Calls | YES | YES | YES | YES | YES | NA | ||||||
Retrieve Caller Leaving Voice Mail | YES | YES | YES | YES | YES | NA | ||||||
Record Calls with One Click | YES | YES | YES | YES | YES | NA | ||||||
Monitor Calls With One Click | YES | YES | YES | YES | YES | NA | ||||||
Park Calls | YES | YES | YES | YES | YES | NA | ||||||
Retrieve Parked Calls | YES | YES | YES | YES | YES | NA | ||||||
See Caller ID on All Calls | YES | YES | YES | YES | YES | NA | ||||||
Whisper Coaching/Real Time Advice Feature | YES | YES | YES | YES | YES | NA | ||||||
Presence Management | YES | YES | YES | YES | YES | NA | ||||||
Text Messaging | YES | YES | YES | YES | YES | NA | ||||||
Icon or List View | YES | YES | YES | YES | YES | NA | ||||||
View by Queue | YES | YES | YES | YES | YES | NA | ||||||
Send and Receive Text to any Jabber Client | YES | YES | YES | YES | YES | NA | ||||||
Trunk Types Supported | ||||||||||||
SIP Trunks | YES | YES | YES | YES | YES | YES | ||||||
Analog Phone Lines | YES** | YES** | YES | YES | NA | NA | ||||||
T1/E1 Phone Lines | NA | YES** | YES | YES | NA | NA | ||||||
Branch Office Networking | YES | YES | YES | YES | YES | NA | ||||||
Call Control | ||||||||||||
Hold | YES | YES | YES | YES | YES | YES | ||||||
Supervised Transfer | YES | YES | YES | YES | YES | YES | ||||||
Blind Transfer | YES | YES | YES | YES | YES | YES | ||||||
Park Calls | YES | YES | YES | YES | YES | YES | ||||||
Do Not Disturb | YES | YES | YES | YES | YES | YES | ||||||
Forwarding - Unconditional, No Ans, Busy, Unavail | YES | YES | YES | YES | YES | YES | ||||||
Record | YES | YES | YES | YES | YES | YES | ||||||
Group Pickup | YES | YES | YES | YES | YES | YES | ||||||
Pause ( DND) | YES | YES | YES | YES | YES | YES | ||||||
Conference | YES | YES | YES | YES | YES | YES | ||||||
Transfer to VM | YES | YES | YES | YES | YES | YES | ||||||
Off Premise Transfer | YES | YES | YES | YES | YES | YES | ||||||
Directed Call Pickup | YES | YES | YES | YES | YES | YES | ||||||
Departmental Operators | YES | YES | YES | YES | YES | YES | ||||||
Voicemail | ||||||||||||
Access Voicemail From Anywhere | YES | YES | YES | YES | YES | YES | ||||||
Voicemail to Email | YES | YES | YES | YES | YES | YES | ||||||
Automatic Mailbox Creation | YES | YES | YES | YES | YES | YES | ||||||
Control From Desktop | YES | YES | YES | YES | YES | YES | ||||||
Message Notification | YES | YES | YES | YES | YES | YES | ||||||
Access Voice Mail While Greeting is Played | YES | YES | YES | YES | YES | YES | ||||||
VM Folders | YES | YES | YES | YES | YES | YES | ||||||
Group Message | YES | YES | YES | YES | YES | YES | ||||||
Multiple VM Greetings | YES | YES | YES | YES | YES | YES | ||||||
Cascading Message Notification | YES | YES | YES | YES | YES | YES | ||||||
Unique Operator Per Extension | YES | YES | YES | YES | YES | YES | ||||||
Automated Attendant | ||||||||||||
Single Digit Dialing From menu | YES | YES | YES | YES | YES | YES | ||||||
After Hours Menu | YES | YES | YES | YES | YES | YES | ||||||
Log in To Change Forwarding of Extensions | YES | YES | YES | YES | YES | YES | ||||||
Change Greetings Remotely | YES | YES | YES | YES | YES | YES | ||||||
Dial By Name Directory | YES | YES | YES | YES | YES | YES | ||||||
Alerts for Menu Options | YES | YES | YES | YES | YES | YES | ||||||
SMS Reply with Digit Press-Option | YES | YES | YES | YES | YES | YES | ||||||
IPitomy Call Center Informal - Included | ||||||||||||
Unlimited Call Queues | YES | YES | YES | YES | YES | Limited | ||||||
Permanent Queue Members | YES | YES | YES | YES | YES | YES | ||||||
Custom Music on Hold Per Queue | YES | YES | YES | YES | YES | YES | ||||||
Ring All | YES | YES | YES | YES | YES | YES | ||||||
Round Robin | YES | YES | YES | YES | YES | YES | ||||||
Fewest Calls | YES | YES | YES | YES | YES | YES | ||||||
Least Recently Called | YES | YES | YES | YES | YES | YES | ||||||
Random | YES | YES | YES | YES | YES | YES | ||||||
Formal Call Center / ACD (Optional) | ||||||||||||
Queue Reports | NA | YES | YES | YES | YES | YES | ||||||
In Queue Call Routing | NA | YES | YES | YES | YES | YES | ||||||
Route When a Queued Caller Presses Any Digit | NA | YES | YES | YES | YES | YES | ||||||
Queue Caller Timeout | NA | YES | YES | YES | YES | YES | ||||||
Queue Member Circuit Limit | NA | YES | YES | YES | YES | YES | ||||||
Route When Max Queue Length Reached | NA | YES | YES | YES | YES | YES | ||||||
Route When No Members Logged In | NA | YES | YES | YES | YES | YES | ||||||
Priority Based Call Distribution | NA | YES | YES | YES | YES | YES | ||||||
In Queue and Across Queue Priorities | NA | YES | YES | YES | YES | YES | ||||||
Queue Exit Menu | NA | YES | YES | YES | YES | YES | ||||||
Skills Based Routing | NA | YES | YES | YES | YES | YES | ||||||
Members Never Busy | NA | YES | YES | YES | YES | YES | ||||||
Announce Position in Queue | NA | YES | YES | YES | YES | YES | ||||||
Announce Estimated Hold Time | NA | YES | YES | YES | YES | YES | ||||||
Announcement Frequency Control | NA | YES | YES | YES | YES | YES | ||||||
Log-in Queue Members | NA | YES | YES | YES | YES | YES | ||||||
Real Time Queue Status | NA | YES | YES | YES | YES | YES | ||||||
Historical Queue Logs | NA | YES | YES | YES | YES | YES | ||||||
Historical Queue Statistics | NA | YES | YES | YES | YES | YES | ||||||
Agent Log In | NA | YES | YES | YES | YES | YES | ||||||
Agent Log Off | NA | YES | YES | YES | YES | YES | ||||||
Route When Queue Empty | NA | YES | YES | YES | YES | YES | ||||||
Acknowledge Call | NA | YES | YES | YES | YES | YES | ||||||
Auto Log Off | NA | YES | YES | YES | YES | YES | ||||||
One-touch Log in/Log off | NA | YES | YES | YES | YES | YES | ||||||
Queue Member Presence | NA | YES | YES | YES | YES | YES | ||||||
Remote Agent Log-in from Mobile or Landline | NA | YES | YES | YES | YES | YES | ||||||
Agent Only Extensions | NA | YES | YES | YES | YES | YES | ||||||
Unified Communications | ||||||||||||
Support for Soft Phones | YES | YES | YES | YES | YES | YES | ||||||
Voice Mail to Email | YES | YES | YES | YES | YES | YES | ||||||
Video Calls | YES | YES | YES | YES | YES | YES | ||||||
Presence Management | YES | YES | YES | YES | YES | YES | ||||||
Multi-Media Collaboration | YES | YES | YES | YES | YES | YES | ||||||
Fax Server Integration (Optional Fax Server) | YES | YES | YES | YES | YES | YES | ||||||
FAX to Email .-(Optional) | YES | YES | YES | YES | YES | YES | ||||||
FAX from Desktop (Optional) | YES | YES | YES | YES | YES | YES | ||||||
Fax Direct to DID | YES | YES | YES | YES | YES | YES | ||||||
Conference Bridge (32 party) | YES | YES | YES | YES | YES | NA | ||||||
Conference Participants | 32 | 32 | 32 | 32 | 32 | 3 | ||||||
Simple Conference Calls | YES | YES | YES | YES | YES | YES | ||||||
Meet Me Conference Center | YES | YES | YES | YES | YES | NA | ||||||
Listen Only Conference Calls | YES | YES | YES | YES | YES | NA | ||||||
Mute / Unmute | YES | YES | YES | YES | YES | NA | ||||||
Lock / Unlock | YES | YES | YES | YES | YES | NA | ||||||
Increase/Decrease Conference Volume | YES | YES | YES | YES | YES | NA | ||||||
Eject Last User | YES | YES | YES | YES | YES | NA | ||||||
Mute Individual Users (Q Manager) | YES | YES | YES | YES | YES | NA | ||||||
Enter Muted | YES | YES | YES | YES | YES | NA | ||||||
Password Protected | YES | YES | YES | YES | YES | NA | ||||||
Rooms Standard - More Rooms Option | YES | YES | YES | YES | YES | NA | ||||||
Conference Greetings | YES | YES | YES | YES | YES | NA | ||||||
Increase/Decrease User Volume | YES | YES | YES | YES | YES | NA | ||||||
Use any Call Type - SIP, TDM, T1 or Analog | YES | YES | YES | YES | NA | NA | ||||||
Conference via Handset | YES | YES | YES | YES | YES | NA | ||||||
Paging and Intercom | ||||||||||||
2-way Intercom | YES | YES | YES | YES | YES | YES | ||||||
1-way Paging | YES | YES | YES | YES | YES | YES | ||||||
Overhead Paging | YES | YES | YES | YES | YES | YES | ||||||
Night Ringing | YES | YES | YES | YES | YES | YES | ||||||
Page to Branch Office | YES | YES | YES | YES | YES | YES | ||||||
Direct Paging and Intercom | YES | YES | YES | YES | YES | YES | ||||||
Group Paging | YES | YES | YES | YES | YES | YES | ||||||
Multicast Paging | YES | YES | YES | YES | YES | YES | ||||||
Music On Hold | ||||||||||||
Custom Music on Hold | YES | YES | YES | YES | YES | YES | ||||||
Music on Hold Included | YES | YES | YES | YES | YES | YES | ||||||
Music on Hold Per Extension | YES | YES | YES | YES | YES | NA | ||||||
Simple to Upload Music Files | YES | YES | YES | YES | YES | NA | ||||||
Queue Specific Music on Hold | YES | YES | YES | YES | YES | NA | ||||||
Automated Attendant Voice Menus | YES | YES | YES | YES | YES | NA | ||||||
Play Audio Message | YES | YES | YES | YES | YES | NA | ||||||
Record Audio Message | YES | YES | YES | YES | YES | NA | ||||||
Unlimited Voice IVR Menus | YES | YES | YES | YES | YES | NA | ||||||
Upload Pre Recorded Prompts and Messages | YES | YES | YES | YES | YES | NA | ||||||
Dial Extension | YES | YES | YES | YES | YES | NA | ||||||
Send to Voicemail | YES | YES | YES | YES | YES | NA | ||||||
Send to External Number | YES | YES | YES | YES | YES | NA | ||||||
Go to Another Menu | YES | YES | YES | YES | YES | NA | ||||||
Go to Group | YES | YES | YES | YES | YES | NA | ||||||
Schedule Based Routing | YES | YES | YES | YES | YES | NA | ||||||
Dial By Name - First Name or Last Name | YES | YES | YES | YES | YES | NA | ||||||
Call Routing Simplified | YES | YES | YES | YES | YES | NA | ||||||
WEB Based Administration | ||||||||||||
Administrator Controls | YES | YES | YES | YES | YES | NA | ||||||
User Portal | YES | YES | YES | YES | YES | NA | ||||||
Program Phones Remotely | YES | YES | YES | YES | YES | NA | ||||||
Call Center Manager Control | YES | YES | YES | YES | YES | NA | ||||||
Operator Call Control | YES | YES | YES | YES | YES | NA | ||||||
Recording & Monitoring Call Recording | YES | YES | YES | YES | YES | NA | ||||||
Recording Accessed from Desktop | YES | YES | YES | YES | YES | NA | ||||||
Recording & Monitoring | YES | YES | YES | YES | YES | NA | ||||||
Call Monitoring | YES | YES | YES | YES | YES | NA | ||||||
Logging & Reporting | ||||||||||||
Current Calls | YES | YES | YES | YES | YES | NA | ||||||
Call Logs | YES | YES | YES | YES | YES | NA | ||||||
Call Reporting | YES | YES | YES | YES | YES | NA | ||||||
Queue Status | YES | YES | YES | YES | YES | NA | ||||||
Queue Reports | YES | YES | YES | YES | YES | NA | ||||||
Error Log | YES | YES | YES | YES | YES | NA | ||||||
Call Recording | ||||||||||||
Auto Call Recording | NA | YES | YES | YES | YES | NA | ||||||
On Demand Recording | YES | YES | YES | YES | YES | NA | ||||||
FTP Recording Backup | NA | YES | YES | YES | YES | NA | ||||||
Custom Audio Recordings | ||||||||||||
Recording Voice Prompts | YES | YES | YES | YES | YES | YES | ||||||
Voice Prompts Included | YES | YES | YES | YES | YES | YES | ||||||
Voice Prompts Included | YES | YES | YES | YES | YES | YES | ||||||
Business Hours and Schedules | ||||||||||||
Day/Night Schedule | YES | YES | YES | YES | YES | YES | ||||||
Operator Can Force Day/Night Schedule | YES | YES | YES | YES | YES | YES | ||||||
Visual Light On Phone When in Night Mode | YES | YES | YES | YES | YES | YES | ||||||
Routable Schedules | YES | YES | YES | YES | YES | YES | ||||||
Schedules for Each DID | YES | YES | YES | YES | YES | YES | ||||||
Schedules for Each Extension | YES | YES | YES | YES | YES | YES | ||||||
Hospitality - Hotel/Motel Application | ||||||||||||
Wake-up Calls | NA | YES | YES | YES | YES | NA | ||||||
Checkin/Checkout | NA | YES | YES | YES | YES | NA | ||||||
Automatic Room Reset | NA | YES | YES | YES | YES | NA | ||||||
Configurable Alarm Status | NA | YES | YES | YES | YES | NA | ||||||
Clean Room/Dirty Room | NA | YES | YES | YES | YES | NA | ||||||
PMS Integration Optional | NA | YES | YES | YES | YES | NA | ||||||
System Tools | ||||||||||||
System Diagnostics | YES | YES | YES | YES | YES | NA | ||||||
Automatic Configuration | YES | YES | YES | YES | YES | NA | ||||||
FTP Scheduled Backup | YES | YES | YES | YES | YES | NA | ||||||
Easy Backup Tools | YES | YES | YES | YES | YES | NA | ||||||
Scheduled Backups | YES | YES | YES | YES | YES | NA | ||||||
Offsite Backups | YES | YES | YES | YES | YES | NA | ||||||
Multiple Codec Support | YES | YES | YES | YES | YES | NA | ||||||
Notification by Text Message After Hours | YES | YES | YES | YES | YES | NA | ||||||
Advanced Security Features | YES | YES | YES | YES | YES | NA | ||||||
Identify and Ban External Threats | YES | YES | YES | YES | YES | YES | ||||||
Scheduled Notifications; School Bell etc. | YES | YES | YES | YES | YES | NA | ||||||
Emergency Notification | YES | YES | YES | YES | YES | NA | ||||||
* Use IP2000 when using intensive applications like call recording and heavy call queueing | ||||||||||||
** Requires use of an external gateway or upgrade to IP1200 |
Cloud Based PBX
IPitomy Cloud PBX provides complete VoIP PBX features and services identical to our premise based systems with the advantage of being managed by IPitomy.
IPitomy Q Manager provides desktop
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IMPORTANT NOTICE: |
IPitomy - A Leader in VoIP | IPitomy SMS Text Mesaging | How to Choose a New Phone System |
VoIP Network Monitoring
IPitomy's network monitoring provides around the clock peace of mind for your SIP Trunks and Hosted PBX. Enhanced routing and intellgence is built into every call. Redundancy and hardened cloud infrastructure is the best available.
IPitomy Communications, LLC Receives 2023 Unified Communications
Product of the Year Award
IPitomy Cloud Services Honored for Exceptional Innovation
Sarasota, Florida (4/27/2023) — IPitomy Communications, LLC announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named IPitomy Cloud Services as a 2023 Unified Communications Product of the Year Award winner.
“It gives me great pleasure to honor IPitomy Communications, LLC as a 2023 recipient of TMC’s Unified Communications Product of the Year Award for their innovative solution, IPitomy Cloud Services,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by IPitomy Communications, LLC in their groundbreaking work on IPitomy Cloud Services.”
Winners of the 2023 Unified Communications Product of the Year Award will be announced online and highlighted in INTERNET TELEPHONY magazine online.
About IPitomy
IPitomy Communications LLC is a leading provider of Unified Communications as a Service (UCaaS) solutions for businesses of all sizes. Its cloud-based services enable businesses to streamline their communication processes, reduce costs, and increase mobility, allowing employees to work from anywhere with an internet connection. Since 2005, IPitomy's solutions have provided reliable and supportable solutions advanced features to meet the requirements of business. IPitomy's cloud services can be easily adapted to meet the changing needs of businesses, allowing them to avoid unnecessary expenses and improve overall efficiency. With robust security features and a commitment to customer satisfaction, IPitomy Communications LLC is a trusted partner for businesses looking to enhance their communication capabilities.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group. Subscribe or visit www.itmag.com.
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet .
IPitomy Communications, LLC Contact:
Tyler Wicke
Marketing Support
941-306-2218
TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
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IPitomy Communications Awarded 2021 Unified Communications Excellence Award from INTERNET TELEPHONY
IPitomy Family of Hosted and Premise UC Applications Recognized for excellence
and quality in delivering unified communications solutions
Sarasota, Florida, March 16, 2022 — IPitomy Communications announced today that TMC, a global, integrated media company, has named the IPitomy Family of Hosted and Premise UC Applications as a recipient of the 2021 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.
“IPitomy VoIP Services are the perfect complement to IPitomy’s cloud based and premise based Unified Communications systems” States Tom Judkins, IPitomy’s Sales Manager, “Having all the bases covered on Cloud, Premise and SIP Trunking provides a valuable advantage to our customers who can enjoy the total confidence of one provider with a unified services and product portfolio.”
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