IPitomy IPitomy Smarter Business Communications

 

 
IPitomy IP PBX Features
PBX Model IP1150-SS IP1200-XL IP2000-XL IP5000-XL
Extensions        
Extension Capacity  100* 100* 500 500
Import Names and Email Addresses YES YES YES YES
Auto Create Extensions and Voice Mail Boxes YES YES YES YES
Auto Provisioning IPitomy Phones YES YES YES YES
SIP Extensions YES YES YES YES
Analog Extensions YES YES YES YES
Extension Mass Editing YES YES YES YES
Telephone Button Mapping Control YES YES YES YES
Auto Discovery YES YES YES YES
Auto Provisioning Remote IPitomy Phones YES YES YES YES
Multiple Registrations YES YES YES YES
Virtual Extensions YES YES YES YES
Extension Schedules YES YES YES YES
Control Permissions For Each Extension YES YES YES YES
Multi Digit Extensions Variable Length YES YES YES YES
Find Me Follow Me YES YES YES YES
Busy Lamp Monitoring YES YES YES YES
Message Indicator YES YES YES YES
Park Indicators for Park and Park Retrieval YES YES YES YES
Pause (Do Not Disturb) Indicated as Busy Lamp YES YES YES YES
Different Caller ID Per Extension YES YES YES YES
Unique Music on Hold Per Extension YES YES YES YES
IPitomy Smart Personal Console - User Portal      
Recent Calls List YES YES YES YES
Return Calls by Clicking YES YES YES YES
Voice Mailbox Administration YES YES YES YES
Return Calls From VM Using Caller ID YES YES YES YES
Change Telephone Button Mapping From Console YES YES YES YES
Configure Personal Schedule Routing YES YES YES YES
Configure Find me Follow Me YES YES YES YES
Configure Call Forwarding YES YES YES YES
IPitomy Q Manager (Optional)        
Easy Click to Transfer YES YES YES YES
View Call Status YES YES YES YES
Multiple Calls Visibility YES YES YES YES
Multi-Site Visibility and Control YES YES YES YES
View all Users Call Status YES YES YES YES
Transfer Calls YES YES YES YES
Retrieve Caller Leaving Voice Mail YES YES YES YES
Record Calls with One Click YES YES YES YES
Monitor Calls With One Click YES YES YES YES
Park Calls YES YES YES YES
Retrieve Parked Calls YES YES YES YES
See Caller ID on All Calls YES YES YES YES
Whisper Coaching/Real Time Advice Feature YES YES YES YES
Presence Management YES YES YES YES
Text Messaging YES YES YES YES
Icon or List View YES YES YES YES
Send and Receive Text to any Jabber Client YES YES YES YES
Trunk Types Supported        
SIP Trunks YES YES YES YES
Analog Phone Lines YES** YES YES YES
T1/E1 Phone Lines YES** YES YES YES
Branch Office Networking YES YES YES YES
Call Control        
Hold YES YES YES YES
Supervised Transfer YES YES YES YES
Blind Transfer YES YES YES YES
Park Calls YES YES YES YES
Do Not Disturb YES YES YES YES
Forwarding - Unconditional, No Ans, Busy, Unavail YES YES YES YES
Record YES YES YES YES
Group Pickup YES YES YES YES
Pause ( DND) YES YES YES YES
Conference YES YES YES YES
Transfer to VM YES YES YES YES
Off Premise Transfer YES YES YES YES
Directed Call Pickup YES YES YES YES
Departmental Operators YES YES YES YES
Voicemail        
Access Voicemail From Anywhere YES YES YES YES
Voicemail to Email YES YES YES YES
Automatic Mailbox Creation YES YES YES YES
Control From Desktop YES YES YES YES
Message Notification YES YES YES YES
Access Voice Mail While Greeting is Played YES YES YES YES
VM Folders YES YES YES YES
Group Message YES YES YES YES
Multiple VM Greetings YES YES YES YES
Cascading Message Notification YES YES YES YES
Unique Operator Per Extension YES YES YES YES
IPitomy Call Center Informal - Included        
Unlimited Call Queues YES YES YES YES
Permanent Queue Members YES YES YES YES
Custom Music on Hold Per Queue YES YES YES YES
Ring All YES YES YES YES
Round Robin YES YES YES YES
Fewest Calls YES YES YES YES
Least Recently Called YES YES YES YES
Random YES YES YES YES
Formal Call Center / ACD (Optional)        
Queue Reports YES YES YES YES
In Queue Call Routing YES YES YES YES
Route When a Queued Caller Presses Any Digit YES YES YES YES
Queue Caller Timeout YES YES YES YES
Queue Member Circuit Limit YES YES YES YES
Route When Max Queue Length Reached YES YES YES YES
Route When No Members Logged In YES YES YES YES
Priority Based Call Distribution YES YES YES YES
In Queue and Across Queue Priorities YES YES YES YES
Queue Exit Menu YES YES YES YES
Skills Based Routing YES YES YES YES
Members Never Busy YES YES YES YES
Announce Position in Queue YES YES YES YES
Announce Estimated Hold Time YES YES YES YES
Announcement Frequency Control YES YES YES YES
Log-in Queue Members YES YES YES YES
Real Time Queue Status YES YES YES YES
Historical Queue Logs YES YES YES YES
Historical Queue Statistics YES YES YES YES
Agent Log In YES YES YES YES
Agent Log Off YES YES YES YES
Route When Queue Empty YES YES YES YES
Acknowledge Call YES YES YES YES
Auto Log Off YES YES YES YES
One-touch Log in/Log off YES YES YES YES
Queue Member Presence YES YES YES YES
Remote Agent Log-in from Mobile or Landline YES YES YES YES
Agent Only Extensions YES YES YES YES
Unified Communications        
Support for Soft Phones YES YES YES YES
Voice Mail to Email YES YES YES YES
Video Calls YES YES YES YES
Presence Management YES YES YES YES
Multi-Media Collaboration YES YES YES YES
Fax Server Integration (Optional Fax Server) YES YES YES YES
FAX to Email .-(Optional) YES YES YES YES
FAX from Desktop (Optional) YES YES YES YES
Fax Direct to DID YES YES YES YES
Conference Bridge (32 party) YES YES YES YES
Conference Participants 32 32 32 32
Simple Conference Calls YES YES YES YES
Meet Me Conference Center YES YES YES YES
Listen Only Conference Calls YES YES YES YES
Mute / Unmute YES YES YES YES
Lock / Unlock YES YES YES YES
Increase/Decrease Conference Volume YES YES YES YES
Eject Last User YES YES YES YES
Mute Individual Users (Q Manager) YES YES YES YES
Enter Muted YES YES YES YES
Password Protected YES YES YES YES
Rooms Standard - More Rooms Option YES YES YES YES
Conference Greetings YES YES YES YES
Increase/Decrease User Volume YES YES YES YES
Use any Call Type - SIP, TDM, T1 or Analog YES YES YES YES
Conference via Handset YES YES YES YES
Paging and Intercom        
2-way Intercom YES YES YES YES
1-way Paging YES YES YES YES
Overhead Paging YES YES YES YES
Night Ringing YES YES YES YES
Page to Branch Office YES YES YES YES
Direct Paging and Intercom YES YES YES YES
Group Paging YES YES YES YES
Multicast Paging YES YES YES YES
Music On Hold        
Custom Music on Hold YES YES YES YES
Music on Hold Included YES YES YES YES
Music on Hold Per Extension YES YES YES YES
Simple to Upload Music Files YES YES YES YES
Queue Specific Music on Hold YES YES YES YES
Automated Attendant Voice Menus YES YES YES YES
Play Audio Message YES YES YES YES
Record Audio Message YES YES YES YES
Unlimited Voice IVR Menus YES YES YES YES
Upload Pre Recorded Prompts and Messages YES YES YES YES
Dial Extension YES YES YES YES
Send to Voicemail YES YES YES YES
Send to External Number YES YES YES YES
Go to Another Menu YES YES YES YES
Go to Group YES YES YES YES
Schedule Based Routing YES YES YES YES
Dial By Name - First Name or Last Name YES YES YES YES
Call Routing Simplified YES YES YES YES
WEB Based Administration        
Administrator Controls YES YES YES YES
User Portal YES YES YES YES
Program Phones Remotely YES YES YES YES
Call Center Manager Control YES YES YES YES
Operator Call Control YES YES YES YES
Recording & Monitoring Call Recording YES YES YES YES
Recording Accessed from Desktop YES YES YES YES
Call Monitoring YES YES YES YES
Logging & Reporting        
Current Calls YES YES YES YES
Call Logs YES YES YES YES
Call Reporting YES YES YES YES
Queue Status YES YES YES YES
Queue Reports YES YES YES YES
Error Log YES YES YES YES
Call Recording        
Auto Call Recording YES YES YES YES
On Demand Recording YES YES YES YES
FTP Recording Backup YES YES YES YES
Custom Audio Recordings        
Recording Voice Prompts YES YES YES YES
Voice Prompts Included YES YES YES YES
Business Hours and Schedules        
Day/Night Schedule YES YES YES YES
Operator Can Force Day/Night Schedule YES YES YES YES
Visual Light On Phone When in Night Mode YES YES YES YES
Routable Schedules YES YES YES YES
Schedules for Each DID YES YES YES YES
Schedules for Each Extension YES YES YES YES
Hospitality - Hotel/Motel Application        
Wake-up Calls YES YES YES YES
Checkin/Checkout YES YES YES YES
Automatic Room Reset YES YES YES YES
Configurable  Alarm Status YES YES YES YES
Clean Room/Dirty Room YES YES YES YES
PMS Integration Optional YES YES YES YES
System Tools        
System Diagnostics YES YES YES YES
Automatic Configuration YES YES YES YES
FTP Scheduled Backup YES YES YES YES
Easy Backup Tools YES YES YES YES
Scheduled Backups YES YES YES YES
Offsite Backups YES YES YES YES
Multiple Codec Support YES YES YES YES
Notification by Text Message After Hours YES YES YES YES
Advanced Security Features YES YES YES YES
Identify and Ban External Threats YES YES YES YES
Scheduled Notifications; School Bell etc. YES YES YES YES
Emergency Notification YES YES YES YES
* Use IP200-XL or IP2000-XL when using intensive applications like call recording and heavy call queuing over 50 users.  
** Requires use of an external gateway or upgrade to accept PRI Card