| IP1000v2 | IP1100 | IP1200 | IP2000 | IP5000 |
| Extensions |
| Extension Capacity |
Up to 30 |
Up to 50 |
Up to 100 |
Up to 250 |
Up to 500 |
| Import Names and Email Addresses |
YES |
YES |
YES |
YES |
YES |
| Auto Create Extensions and Voice Mail Boxes |
YES |
YES |
YES |
YES |
YES |
| Auto Provisioning - IP550 Phones |
YES |
YES |
YES |
YES |
YES |
| SIP Extensions |
YES |
YES |
YES |
YES |
YES |
| Analog Extensions |
YES |
YES |
YES |
YES |
YES |
| Extension Mass Editing |
NO |
YES |
YES |
YES |
YES |
| Telephone Button Mapping Control |
YES |
YES |
YES |
YES |
YES |
| Auto Discovery |
YES |
YES |
YES |
YES |
YES |
| Auto Provisioning - IP550 Phones |
YES |
YES |
YES |
YES |
YES |
| Multiple Registrations |
YES |
YES |
YES |
YES |
YES |
| Virtual Extensions |
YES |
YES |
YES |
YES |
YES |
| Extension Schedules |
YES |
YES |
YES |
YES |
YES |
| Control Permissions For Each Extension |
YES |
YES |
YES |
YES |
YES |
| Multi Digit Extensions Variable Length |
YES |
YES |
YES |
YES |
YES |
| Find Me Follow Me |
YES |
YES |
YES |
YES |
YES |
| Busy Lamp Monitoring |
YES |
YES |
YES |
YES |
YES |
| Message Indicator Including Number of Messages |
YES |
YES |
YES |
YES |
YES |
| Park Indicators for Park and Park Retrieval |
YES |
YES |
YES |
YES |
YES |
| Do Not Disturb Indicated as Busy Lamp |
YES |
YES |
YES |
YES |
YES |
| Different Caller ID Per Extension |
YES |
YES |
YES |
YES |
YES |
| Unique Music on Hold Per Extension |
NO |
YES |
YES |
YES |
YES |
| IPitomy Smart Personal Console |
| Recent Calls List |
YES |
YES |
YES |
YES |
YES |
| Return Calls by Clicking |
YES |
YES |
YES |
YES |
YES |
| Voice Mailbox Administration |
YES |
YES |
YES |
YES |
YES |
| Return Calls From VM Using Caller ID |
YES |
YES |
YES |
YES |
YES |
| Change Telephone Button Mapping From Console |
YES |
YES |
YES |
YES |
YES |
| Configure Personal Schedule Routing |
YES |
YES |
YES |
YES |
YES |
| Configure Find me Follow Me |
YES |
YES |
YES |
YES |
YES |
| Configure Call Forwarding |
YES |
YES |
YES |
YES |
YES |
| IPitomy Desktop Call Manager (Optional) |
| Easy Click to Transfer |
YES |
YES |
YES |
YES |
YES |
| View Call Status |
YES |
YES |
YES |
YES |
YES |
| Multiple Calls Visibility |
YES |
YES |
YES |
YES |
YES |
| Multi-Site Visibility and Control |
NO |
YES |
YES |
YES |
YES |
| View all Users Call Status |
YES |
YES |
YES |
YES |
YES |
| Transfer Calls |
YES |
YES |
YES |
YES |
YES |
| Retrieve Caller Leaving Voice Mail |
YES |
YES |
YES |
YES |
YES |
| Record Calls with One Click |
NO |
YES |
YES |
YES |
YES |
| Monitor Calls With One Click |
YES |
YES |
YES |
YES |
YES |
| Park Calls |
YES |
YES |
YES |
YES |
YES |
| Retrieve Parked Calls |
YES |
YES |
YES |
YES |
YES |
| See Caller ID on All Calls |
YES |
YES |
YES |
YES |
YES |
| Whisper Coaching/Real Time Advice Feature |
YES |
YES |
YES |
YES |
YES |
| Presence Management |
YES |
YES |
YES |
YES |
YES |
| Text Messaging |
YES |
YES |
YES |
YES |
YES |
| Send and Receive Text to any Jabber Client |
YES |
YES |
YES |
YES |
YES |
| Trunk Types Supported |
| SIP Trunks |
YES |
YES |
YES |
YES |
YES |
| Analog Phone Lines |
YES |
YES |
YES |
YES |
YES |
| T1/E1 Phone Lines |
NO |
NO |
YES |
YES |
YES |
| Branch Office Networking |
YES |
YES |
YES |
YES |
YES |
| Call Control |
| Hold |
YES |
YES |
YES |
YES |
YES |
| Supervised Transfer |
YES |
YES |
YES |
YES |
YES |
| Blind Transfer |
YES |
YES |
YES |
YES |
YES |
| Park Calls |
YES |
YES |
YES |
YES |
YES |
| Do Not Disturb |
YES |
YES |
YES |
YES |
YES |
| Forwarding - Unconditional, No Ans, Busy, Unavail |
YES |
YES |
YES |
YES |
YES |
| Record |
NO |
YES |
YES |
YES |
YES |
| Group Pickup |
YES |
YES |
YES |
YES |
YES |
| Pause |
YES |
YES |
YES |
YES |
YES |
| Conference |
YES |
YES |
YES |
YES |
YES |
| Transfer to VM |
YES |
YES |
YES |
YES |
YES |
| Off Premise Transfer |
YES |
YES |
YES |
YES |
YES |
| Directed Call Pickup |
YES |
YES |
YES |
YES |
YES |
| Departmental Operators |
NO |
YES |
YES |
YES |
YES |
| Voicemail |
| Access Voicemail From Anywhere |
YES |
YES |
YES |
YES |
YES |
| Voicemail to Email |
YES |
YES |
YES |
YES |
YES |
| Automatic Mailbox Creation |
YES |
YES |
YES |
YES |
YES |
| Control From Desktop |
YES |
YES |
YES |
YES |
YES |
| Message Notification |
YES |
YES |
YES |
YES |
YES |
| Access Voice Mail While Greeting is Played |
YES |
YES |
YES |
YES |
YES |
| VM Folders |
YES |
YES |
YES |
YES |
YES |
| Group Message |
NO |
YES |
YES |
YES |
YES |
| Multiple VM Greetings |
YES |
YES |
YES |
YES |
YES |
| Cascading Message Notification |
YES |
YES |
YES |
YES |
YES |
| Unique Operator Per Extension |
YES |
YES |
YES |
YES |
YES |
| IPitomy Call Center Informal - Included |
| Unlimited Call Queues |
YES |
YES |
YES |
YES |
YES |
| Permanent Queue Members |
YES |
YES |
YES |
YES |
YES |
| Custom Music on Hold Per Queue |
YES |
YES |
YES |
YES |
YES |
| Ring All |
YES |
YES |
YES |
YES |
YES |
| Round Robin |
YES |
YES |
YES |
YES |
YES |
| Fewest Calls |
YES |
YES |
YES |
YES |
YES |
| Least Recently Called |
YES |
YES |
YES |
YES |
YES |
| Random |
YES |
YES |
YES |
YES |
YES |
| Formal Call Center / ACD (Optional) |
| In Queue Call Routing |
NO |
YES |
YES |
YES |
YES |
| Route When a Queued Caller Presses Any Digit |
NO |
YES |
YES |
YES |
YES |
| Queue Caller Timeout |
NO |
YES |
YES |
YES |
YES |
| Queue Member Circuit Limit |
NO |
YES |
YES |
YES |
YES |
| Route When Max Queue Length Reached |
NO |
YES |
YES |
YES |
YES |
| Route When No Members Logged In |
NO |
YES |
YES |
YES |
YES |
| Priority Based Call Distribution |
NO |
YES |
YES |
YES |
YES |
| In Queue and Across Queue Priorities |
NO |
YES |
YES |
YES |
YES |
| Queue Exit Menu |
NO |
YES |
YES |
YES |
YES |
| Skills Based Routing |
NO |
YES |
YES |
YES |
YES |
| Members Never Busy |
NO |
YES |
YES |
YES |
YES |
| Announce Position in Queue |
NO |
YES |
YES |
YES |
YES |
| Announce Estimated Hold Time |
NO |
YES |
YES |
YES |
YES |
| Announcement Frequency Control |
NO |
YES |
YES |
YES |
YES |
| Log-in Queue Members |
NO |
YES |
YES |
YES |
YES |
| Real Time Queue Status |
NO |
YES |
YES |
YES |
YES |
| Historical Queue Logs |
NO |
YES |
YES |
YES |
YES |
| Historical Queue Statistics |
NO |
YES |
YES |
YES |
YES |
| Agent Log In |
NO |
YES |
YES |
YES |
YES |
| Agent Log Off |
NO |
YES |
YES |
YES |
YES |
| Route When Queue Empty |
NO |
YES |
YES |
YES |
YES |
| Acknowledge Call |
NO |
YES |
YES |
YES |
YES |
| Auto Log Off |
NO |
YES |
YES |
YES |
YES |
| One-touch Log in/Log off |
NO |
YES |
YES |
YES |
YES |
| Queue Member Presence |
NO |
YES |
YES |
YES |
YES |
| Agent Only Extensions |
NO |
YES |
YES |
YES |
YES |
| Unified Communications |
| Support for Soft Phones |
YES |
YES |
YES |
YES |
YES |
| Voice Mail to Email |
YES |
YES |
YES |
YES |
YES |
| Video Calls |
YES |
YES |
YES |
YES |
YES |
| Presence Management |
YES |
YES |
YES |
YES |
YES |
| Multi-Media Collaboration |
YES |
YES |
YES |
YES |
YES |
| Fax Server Integration (Optional Fax Server) |
NO |
YES |
YES |
YES |
YES |
| FAX to Email .(Optional Fax Server) |
NO |
YES |
YES |
YES |
YES |
| FAX from Desktop (Optional Fax Server) |
NO |
YES |
YES |
YES |
YES |
| Fax Direct to DID |
YES |
YES |
YES |
YES |
YES |
| Conference Bridge |
YES |
YES |
YES |
YES |
YES |
| Conferencing |
| Conference Participants |
8 |
32 |
32 |
32 |
32 |
| Simple Conference Calls |
YES |
YES |
YES |
YES |
YES |
| Meet Me Conference Center |
YES |
YES |
YES |
YES |
YES |
| Listen Only Conference Calls |
YES |
YES |
YES |
YES |
YES |
| Mute / Unmute |
YES |
YES |
YES |
YES |
YES |
| Lock / Unlock |
YES |
YES |
YES |
YES |
YES |
| Increase/Decrease Conference Volume |
YES |
YES |
YES |
YES |
YES |
| Eject Last User |
YES |
YES |
YES |
YES |
YES |
| Increase/Decrease User Volume |
YES |
YES |
YES |
YES |
YES |
| Use any Call Type - SIP, TDM, T1 or Analog |
YES |
YES |
YES |
YES |
YES |
| Conference via Handset |
YES |
YES |
YES |
YES |
YES |
| Paging and Intercom |
| 2-way Intercom |
YES |
YES |
YES |
YES |
YES |
| 1-way Paging |
YES |
YES |
YES |
YES |
YES |
| Overhead Paging |
YES |
YES |
YES |
YES |
YES |
| Night Ringing |
YES |
YES |
YES |
YES |
YES |
| Page to Branch Office |
YES |
YES |
YES |
YES |
YES |
| Direct Paging and Intercom |
YES |
YES |
YES |
YES |
YES |
| Group Paging |
YES |
YES |
YES |
YES |
YES |
| Multicast Paging |
YES |
YES |
YES |
YES |
YES |
| Music On Hold |
| Custom Music on Hold |
YES |
YES |
YES |
YES |
YES |
| Music on Hold Included |
YES |
YES |
YES |
YES |
YES |
| Music on Hold Per Extension |
NO |
YES |
YES |
YES |
YES |
| Simple to Upload Music Files |
YES |
YES |
YES |
YES |
YES |
| Queue Specific Music on Hold |
YES |
YES |
YES |
YES |
YES |
| Voice Menus |
| Play Audio Message |
YES |
YES |
YES |
YES |
YES |
| Record Audio Message |
YES |
YES |
YES |
YES |
YES |
| Unlimited Voice IVR Menus |
YES |
YES |
YES |
YES |
YES |
| Upload Pre Recorded Prompts and Messages |
YES |
YES |
YES |
YES |
YES |
| Dial Extension |
YES |
YES |
YES |
YES |
YES |
| Send to Voicemail |
YES |
YES |
YES |
YES |
YES |
| Send to External Number |
YES |
YES |
YES |
YES |
YES |
| Go to Another Menu |
YES |
YES |
YES |
YES |
YES |
| Go to Group |
YES |
YES |
YES |
YES |
YES |
| Schedule Based Routing |
YES |
YES |
YES |
YES |
YES |
| Dial By Name - First Name or Last Name |
YES |
YES |
YES |
YES |
YES |
| Call Routing Simplified |
YES |
YES |
YES |
YES |
YES |
| WEB Based Administration |
| Administrator Controls |
YES |
YES |
YES |
YES |
YES |
| User Controls |
YES |
YES |
YES |
YES |
YES |
| Program Phones Remotely |
YES |
YES |
YES |
YES |
YES |
| Call Center Manager Control |
YES |
YES |
YES |
YES |
YES |
| Operator Call Control |
YES |
YES |
YES |
YES |
YES |
| Recording & Monitoring |
| Call Recording |
YES |
YES |
YES |
YES |
YES |
| Recording Accessed from Desktop |
NO |
YES |
YES |
YES |
YES |
| Call Monitoring |
YES |
YES |
YES |
YES |
YES |
| Logging & Reporting |
| Current Calls |
YES |
YES |
YES |
YES |
YES |
| Call Logs |
YES |
YES |
YES |
YES |
YES |
| Call Reporting |
NO |
YES |
YES |
YES |
YES |
| Queue Status |
NO |
YES |
YES |
YES |
YES |
| Queue Reports |
NO |
YES |
YES |
YES |
YES |
| Error Log |
YES |
YES |
YES |
YES |
YES |
| Custom Audio Recordings |
| Recording Voice Prompts |
YES |
YES |
YES |
YES |
YES |
| Multiple Languages |
YES |
YES |
YES |
YES |
YES |
| Voice Prompts Included |
YES |
YES |
YES |
YES |
YES |
| Business Hours and Schedules |
| Day/Night Schedule |
YES |
YES |
YES |
YES |
YES |
| Operator Can Force Day/Night Schedule |
YES |
YES |
YES |
YES |
YES |
| Visual Light On Phone When in Night Mode |
YES |
YES |
YES |
YES |
YES |
| Routable Schedules |
YES |
YES |
YES |
YES |
YES |
| Schedules for Each DID |
YES |
YES |
YES |
YES |
YES |
| Schedules for Each Extension |
YES |
YES |
YES |
YES |
YES |
| System Tools |
| System Diagnostics |
YES |
YES |
YES |
YES |
YES |
| Automatic Configuration |
YES |
YES |
YES |
YES |
YES |
| Easy Backup Tools |
YES |
YES |
YES |
YES |
YES |
| Scheduled Backups |
NO |
YES |
YES |
YES |
YES |
| Offsite Backups |
NO |
YES |
YES |
YES |
YES |
| Multiple Codec Support |
YES |
YES |
YES |
YES |
YES |
| Notification by Text Message After Hours |
NO |
YES |
YES |
YES |
YES |
| Advanced Security Features |
NO |
YES |
YES |
YES |
YES |
| Identify and Ban External Threats |
NO |
YES |
YES |
YES |
YES |
| Scheduled Notifications; School Bell etc. |
NO |
YES |
YES |
YES |
YES |
Features List
