|
ACD Reports
IPitomy's ACD Software includes a set of graphical reporting tools. Reports can be generated for a queue that includes all of the agents and phones call traffic. Here is a sample of what reports can be generated available using the included tools. Queue Overview: ![]() Agents Performance: ![]() Historical Graph: ![]() Call Logs - Call Detail Records: ![]() Click On Call Record For Greater Detail ![]() Queue Statistics - Available to all users through a web browser or can be displayed on a large screen. ![]() |







