IPitomy IPitomy Smarter Business Communications
ACD Reports

IPitomy's ACD Software includes a set of graphical reporting tools.
Reports can be generated for a queue that includes all of the agents and phones call traffic.

Here is a sample of what reports can be generated available using the included tools.

For more in depth Call Accounting & Call Reporting, IPitomy recommends TriVium's CallAnalyst. For all your Call Recording needs, you can use TriVium's SonicView IP Call Recording solution.

Trivium
All Call Recording


Queue Overview:


Overview


Agents Performance:

Agent Performance


Historical Graph:


Historical Graph

Call Logs - Call Detail Records:

Call Detail Records


Click On Call Record For Greater Detail


Click On Call Record For Greater Detail


Queue Statistics - Available to all users through a web browser or can be displayed on a large screen.

Queue Statistics