Q Manager
Q Manager is the application where your agents can log into the system and see the status of the other agents. In addition to Agent status, the application also contains a Chat Server. The Chat Server allows each agent and supervisor to be able to send text messages to one another. This is an important feature as it allows each supervisor to be able to assist agents even if the supervisor is engaged in other activities; being available when needed reduces wait time and increases customer satisfaction.
Managers can see at a glance the status of each agent and the status of each call in the Queue. If there is a VIP call in the Queue, this call can be answered by any of the agents or the supervisor; extending maximum customer service to VIP customers like Funeral Homes and other important customers.
