|
|
Phone System Model |
Small Office |
IP1150SS |
IP1200XL |
IP2000XL |
In The Cloud |
Phone System Type |
Premise |
Premise |
Premise |
Premise |
Premium Hosted |
Professional Hosted |
EXTENSIONS |
|
|
|
|
|
|
|
Extension Capacity |
25 |
50 |
100* |
500 |
Unlimited |
Unlimited |
Import Names and Email Addresses |
YES |
YES |
YES |
YES |
YES |
NA |
Auto Create Extensions and Voice Mail Boxes |
YES |
YES |
YES |
YES |
YES |
NA |
Auto Provisioning IPitomy Phones |
YES |
YES |
YES |
YES |
YES |
YES |
SIP Extensions |
YES |
YES |
YES |
YES |
YES |
YES |
Analog Extensions |
YES |
YES |
YES |
YES |
YES |
YES |
Extension Mass Editing |
YES |
YES |
YES |
YES |
YES |
NA |
Telephone Button Mapping Control |
YES |
YES |
YES |
YES |
YES |
YES |
Auto Provisioning Remote IPitomy Phones |
YES |
YES |
YES |
YES |
YES |
YES |
Multiple Registrations |
YES |
YES |
YES |
YES |
YES |
NA |
Virtual Extensions |
YES |
YES |
YES |
YES |
YES |
NA |
Extension Schedules |
YES |
YES |
YES |
YES |
YES |
NA |
Control Permissions for Each Extension |
YES |
YES |
YES |
YES |
YES |
NA |
Multi Digit Extensions Variable Length |
YES |
YES |
YES |
YES |
YES |
NA |
Find Me Follow Me |
YES |
YES |
YES |
YES |
YES |
YES |
Busy Lamp Monitoring |
YES |
YES |
YES |
YES |
YES |
YES |
Message Indicator |
YES |
YES |
YES |
YES |
YES |
YES |
Park Indicators for Park and Park Retrieval |
YES |
YES |
YES |
YES |
YES |
YES |
Pause (Do Not Disturb) Indicated as Busy Lamp |
YES |
YES |
YES |
YES |
YES |
YES |
Different Caller ID Per Extension |
YES |
YES |
YES |
YES |
YES |
YES |
Unique Music on Hold Per Extension |
YES |
YES |
YES |
YES |
YES |
NA |
IPitomy Smart Personal Console - User Portal |
|
|
|
|
|
|
Recent Calls List |
YES |
YES |
YES |
YES |
YES |
NA |
Return Calls by Clicking |
YES |
YES |
YES |
YES |
YES |
NA |
Voice Mailbox Administration |
YES |
YES |
YES |
YES |
YES |
NA |
Return Calls From VM Using Caller ID |
YES |
YES |
YES |
YES |
YES |
NA |
Change Telephone Button Mapping From Console |
YES |
YES |
YES |
YES |
YES |
NA |
Configure Personal Schedule Routing |
YES |
YES |
YES |
YES |
YES |
NA |
Configure Find me Follow Me |
YES |
YES |
YES |
YES |
YES |
NA |
Configure Call Forwarding |
YES |
YES |
YES |
YES |
YES |
NA |
IPitomy Q Manager (Optional) |
|
|
|
|
|
|
Easy Click to Transfer |
YES |
YES |
YES |
YES |
YES |
NA |
View Call Status |
YES |
YES |
YES |
YES |
YES |
NA |
Multiple Calls Visibility |
YES |
YES |
YES |
YES |
YES |
NA |
Multi-Site Visibility and Control |
YES |
YES |
YES |
YES |
YES |
NA |
View all Users Call Status |
YES |
YES |
YES |
YES |
YES |
NA |
Transfer Calls |
YES |
YES |
YES |
YES |
YES |
NA |
Retrieve Caller Leaving Voice Mail |
YES |
YES |
YES |
YES |
YES |
NA |
Record Calls with One Click |
YES |
YES |
YES |
YES |
YES |
NA |
Monitor Calls With One Click |
YES |
YES |
YES |
YES |
YES |
NA |
Park Calls |
YES |
YES |
YES |
YES |
YES |
NA |
Retrieve Parked Calls |
YES |
YES |
YES |
YES |
YES |
NA |
See Caller ID on All Calls |
YES |
YES |
YES |
YES |
YES |
NA |
Whisper Coaching/Real Time Advice Feature |
YES |
YES |
YES |
YES |
YES |
NA |
Presence Management |
YES |
YES |
YES |
YES |
YES |
NA |
Text Messaging |
YES |
YES |
YES |
YES |
YES |
NA |
Icon or List View |
YES |
YES |
YES |
YES |
YES |
NA |
View by Queue |
YES |
YES |
YES |
YES |
YES |
NA |
Send and Receive Text to any Jabber Client |
YES |
YES |
YES |
YES |
YES |
NA |
Trunk Types Supported |
|
|
|
|
|
|
SIP Trunks |
YES |
YES |
YES |
YES |
YES |
YES |
Analog Phone Lines |
YES** |
YES** |
YES |
YES |
NA |
NA |
T1/E1 Phone Lines |
NA |
YES** |
YES |
YES |
NA |
NA |
Branch Office Networking |
YES |
YES |
YES |
YES |
YES |
NA |
Call Control |
|
|
|
|
|
|
Hold |
YES |
YES |
YES |
YES |
YES |
YES |
Supervised Transfer |
YES |
YES |
YES |
YES |
YES |
YES |
Blind Transfer |
YES |
YES |
YES |
YES |
YES |
YES |
Park Calls |
YES |
YES |
YES |
YES |
YES |
YES |
Do Not Disturb |
YES |
YES |
YES |
YES |
YES |
YES |
Forwarding - Unconditional, No Ans, Busy, Unavail |
YES |
YES |
YES |
YES |
YES |
YES |
Record |
YES |
YES |
YES |
YES |
YES |
YES |
Group Pickup |
YES |
YES |
YES |
YES |
YES |
YES |
Pause ( DND) |
YES |
YES |
YES |
YES |
YES |
YES |
Conference |
YES |
YES |
YES |
YES |
YES |
YES |
Transfer to VM |
YES |
YES |
YES |
YES |
YES |
YES |
Off Premise Transfer |
YES |
YES |
YES |
YES |
YES |
YES |
Directed Call Pickup |
YES |
YES |
YES |
YES |
YES |
YES |
Departmental Operators |
YES |
YES |
YES |
YES |
YES |
YES |
Voicemail |
|
|
|
|
|
|
Access Voicemail From Anywhere |
YES |
YES |
YES |
YES |
YES |
YES |
Voicemail to Email |
YES |
YES |
YES |
YES |
YES |
YES |
Automatic Mailbox Creation |
YES |
YES |
YES |
YES |
YES |
YES |
Control From Desktop |
YES |
YES |
YES |
YES |
YES |
YES |
Message Notification |
YES |
YES |
YES |
YES |
YES |
YES |
Access Voice Mail While Greeting is Played |
YES |
YES |
YES |
YES |
YES |
YES |
VM Folders |
YES |
YES |
YES |
YES |
YES |
YES |
Group Message |
YES |
YES |
YES |
YES |
YES |
YES |
Multiple VM Greetings |
YES |
YES |
YES |
YES |
YES |
YES |
Cascading Message Notification |
YES |
YES |
YES |
YES |
YES |
YES |
Unique Operator Per Extension |
YES |
YES |
YES |
YES |
YES |
YES |
Automated Attendant |
|
|
|
|
|
|
Single Digit Dialing From menu |
YES |
YES |
YES |
YES |
YES |
YES |
After Hours Menu |
YES |
YES |
YES |
YES |
YES |
YES |
Log in To Change Forwarding of Extensions |
YES |
YES |
YES |
YES |
YES |
YES |
Change Greetings Remotely |
YES |
YES |
YES |
YES |
YES |
YES |
Dial By Name Directory |
YES |
YES |
YES |
YES |
YES |
YES |
Alerts for Menu Options |
YES |
YES |
YES |
YES |
YES |
YES |
SMS Reply with Digit Press-Option |
YES |
YES |
YES |
YES |
YES |
YES |
IPitomy Call Center Informal - Included |
|
|
|
|
|
|
Unlimited Call Queues |
YES |
YES |
YES |
YES |
YES |
Limited |
Permanent Queue Members |
YES |
YES |
YES |
YES |
YES |
YES |
Custom Music on Hold Per Queue |
YES |
YES |
YES |
YES |
YES |
YES |
Ring All |
YES |
YES |
YES |
YES |
YES |
YES |
Round Robin |
YES |
YES |
YES |
YES |
YES |
YES |
Fewest Calls |
YES |
YES |
YES |
YES |
YES |
YES |
Least Recently Called |
YES |
YES |
YES |
YES |
YES |
YES |
Random |
YES |
YES |
YES |
YES |
YES |
YES |
Formal Call Center / ACD (Optional) |
|
|
|
|
|
|
Queue Reports |
NA |
YES |
YES |
YES |
YES |
YES |
In Queue Call Routing |
NA |
YES |
YES |
YES |
YES |
YES |
Route When a Queued Caller Presses Any Digit |
NA |
YES |
YES |
YES |
YES |
YES |
Queue Caller Timeout |
NA |
YES |
YES |
YES |
YES |
YES |
Queue Member Circuit Limit |
NA |
YES |
YES |
YES |
YES |
YES |
Route When Max Queue Length Reached |
NA |
YES |
YES |
YES |
YES |
YES |
Route When No Members Logged In |
NA |
YES |
YES |
YES |
YES |
YES |
Priority Based Call Distribution |
NA |
YES |
YES |
YES |
YES |
YES |
In Queue and Across Queue Priorities |
NA |
YES |
YES |
YES |
YES |
YES |
Queue Exit Menu |
NA |
YES |
YES |
YES |
YES |
YES |
Skills Based Routing |
NA |
YES |
YES |
YES |
YES |
YES |
Members Never Busy |
NA |
YES |
YES |
YES |
YES |
YES |
Announce Position in Queue |
NA |
YES |
YES |
YES |
YES |
YES |
Announce Estimated Hold Time |
NA |
YES |
YES |
YES |
YES |
YES |
Announcement Frequency Control |
NA |
YES |
YES |
YES |
YES |
YES |
Log-in Queue Members |
NA |
YES |
YES |
YES |
YES |
YES |
Real Time Queue Status |
NA |
YES |
YES |
YES |
YES |
YES |
Historical Queue Logs |
NA |
YES |
YES |
YES |
YES |
YES |
Historical Queue Statistics |
NA |
YES |
YES |
YES |
YES |
YES |
Agent Log In |
NA |
YES |
YES |
YES |
YES |
YES |
Agent Log Off |
NA |
YES |
YES |
YES |
YES |
YES |
Route When Queue Empty |
NA |
YES |
YES |
YES |
YES |
YES |
Acknowledge Call |
NA |
YES |
YES |
YES |
YES |
YES |
Auto Log Off |
NA |
YES |
YES |
YES |
YES |
YES |
One-touch Log in/Log off |
NA |
YES |
YES |
YES |
YES |
YES |
Queue Member Presence |
NA |
YES |
YES |
YES |
YES |
YES |
Remote Agent Log-in from Mobile or Landline |
NA |
YES |
YES |
YES |
YES |
YES |
Agent Only Extensions |
NA |
YES |
YES |
YES |
YES |
YES |
Unified Communications |
|
|
|
|
|
|
Support for Soft Phones |
YES |
YES |
YES |
YES |
YES |
YES |
Voice Mail to Email |
YES |
YES |
YES |
YES |
YES |
YES |
Video Calls |
YES |
YES |
YES |
YES |
YES |
YES |
Presence Management |
YES |
YES |
YES |
YES |
YES |
YES |
Multi-Media Collaboration |
YES |
YES |
YES |
YES |
YES |
YES |
Fax Server Integration (Optional Fax Server) |
YES |
YES |
YES |
YES |
YES |
YES |
FAX to Email .-(Optional) |
YES |
YES |
YES |
YES |
YES |
YES |
FAX from Desktop (Optional) |
YES |
YES |
YES |
YES |
YES |
YES |
Fax Direct to DID |
YES |
YES |
YES |
YES |
YES |
YES |
Conference Bridge (32 party) |
YES |
YES |
YES |
YES |
YES |
NA |
Conference Participants |
32 |
32 |
32 |
32 |
32 |
3 |
Simple Conference Calls |
YES |
YES |
YES |
YES |
YES |
YES |
Meet Me Conference Center |
YES |
YES |
YES |
YES |
YES |
NA |
Listen Only Conference Calls |
YES |
YES |
YES |
YES |
YES |
NA |
Mute / Unmute |
YES |
YES |
YES |
YES |
YES |
NA |
Lock / Unlock |
YES |
YES |
YES |
YES |
YES |
NA |
Increase/Decrease Conference Volume |
YES |
YES |
YES |
YES |
YES |
NA |
Eject Last User |
YES |
YES |
YES |
YES |
YES |
NA |
Mute Individual Users (Q Manager) |
YES |
YES |
YES |
YES |
YES |
NA |
Enter Muted |
YES |
YES |
YES |
YES |
YES |
NA |
Password Protected |
YES |
YES |
YES |
YES |
YES |
NA |
Rooms Standard - More Rooms Option |
YES |
YES |
YES |
YES |
YES |
NA |
Conference Greetings |
YES |
YES |
YES |
YES |
YES |
NA |
Increase/Decrease User Volume |
YES |
YES |
YES |
YES |
YES |
NA |
Use any Call Type - SIP, TDM, T1 or Analog |
YES |
YES |
YES |
YES |
NA |
NA |
Conference via Handset |
YES |
YES |
YES |
YES |
YES |
NA |
Paging and Intercom |
|
|
|
|
|
|
2-way Intercom |
YES |
YES |
YES |
YES |
YES |
YES |
1-way Paging |
YES |
YES |
YES |
YES |
YES |
YES |
Overhead Paging |
YES |
YES |
YES |
YES |
YES |
YES |
Night Ringing |
YES |
YES |
YES |
YES |
YES |
YES |
Page to Branch Office |
YES |
YES |
YES |
YES |
YES |
YES |
Direct Paging and Intercom |
YES |
YES |
YES |
YES |
YES |
YES |
Group Paging |
YES |
YES |
YES |
YES |
YES |
YES |
Multicast Paging |
YES |
YES |
YES |
YES |
YES |
YES |
Music On Hold |
|
|
|
|
|
|
Custom Music on Hold |
YES |
YES |
YES |
YES |
YES |
YES |
Music on Hold Included |
YES |
YES |
YES |
YES |
YES |
YES |
Music on Hold Per Extension |
YES |
YES |
YES |
YES |
YES |
NA |
Simple to Upload Music Files |
YES |
YES |
YES |
YES |
YES |
NA |
Queue Specific Music on Hold |
YES |
YES |
YES |
YES |
YES |
NA |
Automated Attendant Voice Menus |
YES |
YES |
YES |
YES |
YES |
NA |
Play Audio Message |
YES |
YES |
YES |
YES |
YES |
NA |
Record Audio Message |
YES |
YES |
YES |
YES |
YES |
NA |
Unlimited Voice IVR Menus |
YES |
YES |
YES |
YES |
YES |
NA |
Upload Pre Recorded Prompts and Messages |
YES |
YES |
YES |
YES |
YES |
NA |
Dial Extension |
YES |
YES |
YES |
YES |
YES |
NA |
Send to Voicemail |
YES |
YES |
YES |
YES |
YES |
NA |
Send to External Number |
YES |
YES |
YES |
YES |
YES |
NA |
Go to Another Menu |
YES |
YES |
YES |
YES |
YES |
NA |
Go to Group |
YES |
YES |
YES |
YES |
YES |
NA |
Schedule Based Routing |
YES |
YES |
YES |
YES |
YES |
NA |
Dial By Name - First Name or Last Name |
YES |
YES |
YES |
YES |
YES |
NA |
Call Routing Simplified |
YES |
YES |
YES |
YES |
YES |
NA |
WEB Based Administration |
|
|
|
|
|
|
Administrator Controls |
YES |
YES |
YES |
YES |
YES |
NA |
User Portal |
YES |
YES |
YES |
YES |
YES |
NA |
Program Phones Remotely |
YES |
YES |
YES |
YES |
YES |
NA |
Call Center Manager Control |
YES |
YES |
YES |
YES |
YES |
NA |
Operator Call Control |
YES |
YES |
YES |
YES |
YES |
NA |
Recording & Monitoring Call Recording |
YES |
YES |
YES |
YES |
YES |
NA |
Recording Accessed from Desktop |
YES |
YES |
YES |
YES |
YES |
NA |
Recording & Monitoring |
YES |
YES |
YES |
YES |
YES |
NA |
Call Monitoring |
YES |
YES |
YES |
YES |
YES |
NA |
Logging & Reporting |
|
|
|
|
|
|
Current Calls |
YES |
YES |
YES |
YES |
YES |
NA |
Call Logs |
YES |
YES |
YES |
YES |
YES |
NA |
Call Reporting |
YES |
YES |
YES |
YES |
YES |
NA |
Queue Status |
YES |
YES |
YES |
YES |
YES |
NA |
Queue Reports |
YES |
YES |
YES |
YES |
YES |
NA |
Error Log |
YES |
YES |
YES |
YES |
YES |
NA |
Call Recording |
|
|
|
|
|
|
Auto Call Recording |
NA |
YES |
YES |
YES |
YES |
NA |
On Demand Recording |
YES |
YES |
YES |
YES |
YES |
NA |
FTP Recording Backup |
NA |
YES |
YES |
YES |
YES |
NA |
Custom Audio Recordings |
|
|
|
|
|
|
Recording Voice Prompts |
YES |
YES |
YES |
YES |
YES |
YES |
Voice Prompts Included |
YES |
YES |
YES |
YES |
YES |
YES |
Voice Prompts Included |
YES |
YES |
YES |
YES |
YES |
YES |
Business Hours and Schedules |
|
|
|
|
|
|
Day/Night Schedule |
YES |
YES |
YES |
YES |
YES |
YES |
Operator Can Force Day/Night Schedule |
YES |
YES |
YES |
YES |
YES |
YES |
Visual Light On Phone When in Night Mode |
YES |
YES |
YES |
YES |
YES |
YES |
Routable Schedules |
YES |
YES |
YES |
YES |
YES |
YES |
Schedules for Each DID |
YES |
YES |
YES |
YES |
YES |
YES |
Schedules for Each Extension |
YES |
YES |
YES |
YES |
YES |
YES |
Hospitality - Hotel/Motel Application |
|
|
|
|
|
|
Wake-up Calls |
NA |
YES |
YES |
YES |
YES |
NA |
Checkin/Checkout |
NA |
YES |
YES |
YES |
YES |
NA |
Automatic Room Reset |
NA |
YES |
YES |
YES |
YES |
NA |
Configurable Alarm Status |
NA |
YES |
YES |
YES |
YES |
NA |
Clean Room/Dirty Room |
NA |
YES |
YES |
YES |
YES |
NA |
PMS Integration Optional |
NA |
YES |
YES |
YES |
YES |
NA |
System Tools |
|
|
|
|
|
|
System Diagnostics |
YES |
YES |
YES |
YES |
YES |
NA |
Automatic Configuration |
YES |
YES |
YES |
YES |
YES |
NA |
FTP Scheduled Backup |
YES |
YES |
YES |
YES |
YES |
NA |
Easy Backup Tools |
YES |
YES |
YES |
YES |
YES |
NA |
Scheduled Backups |
YES |
YES |
YES |
YES |
YES |
NA |
Offsite Backups |
YES |
YES |
YES |
YES |
YES |
NA |
Multiple Codec Support |
YES |
YES |
YES |
YES |
YES |
NA |
Notification by Text Message After Hours |
YES |
YES |
YES |
YES |
YES |
NA |
Advanced Security Features |
YES |
YES |
YES |
YES |
YES |
NA |
Identify and Ban External Threats |
YES |
YES |
YES |
YES |
YES |
YES |
Scheduled Notifications; School Bell etc. |
YES |
YES |
YES |
YES |
YES |
NA |
Emergency Notification |
YES |
YES |
YES |
YES |
YES |
NA |
* Use IP2000 when using intensive applications like call recording and heavy call queueing |
|
** Requires use of an external gateway or upgrade to IP1200 |
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