STIR/SHAKEN - It's not a Martini recipe!

STIR/SHAKEN (or SHAKEN/STIR) call authentication standards provide a secure way to validate caller identity and stop illegal caller ID spoofing.

With STIR/SHAKEN in place, phone calls are verified and signed using digital certificates so spoofed calls can be identified and displayed on caller ID or detected and stopped before they reach consumers.

With numerous stakeholders and steps in the flow of calls across telecommunication networks, it can seem confusing to get the basics of STIR / SHAKEN works and how it can help restore trust in your calls.

Download this “How STIR/SHAKEN Works” infographic to learn the who, what, when, where and why of the STIR/SHAKEN workflow.

Coronavirus Update

IPitomy has implemented a business interuption plan based on the possibility that our employees will need to work from home for a period of time due to the covid-19 coronavirus. All of our cloud based servers and network equipment will not be interupted during any human resource relocations that might become necessary. Our employees are all setup to work from home if need be. We want to assure all of our customers that there will be no service disruptions. We know you depend upon us for reliable communications services. We will never let you down.

Due to the ongoing Pandemic of Coronavirus, (covid-19), IPitomy is receiving many requests for instructions on implementing remote workers.

During this potentially disruptive environment, we realize our customers may require some or all employees to work from home. With IPitomy PBX Systems on premise or hosted in the cloud, remote phones are easy to setup and easy to use. Contact your IPitomy Dealer for assistance. IPitomy has you covered.

There are several ways to accomplish extending your phones to your employee’s homes.

Bring a phone home:

You can just bring your phone home.

Hosted Systems:

If you have a hosted PBX, you can simply take your phone home. All you need to do is make sure you have the correct power adapter and Ethernet connection. Check with your dealer to see what you need to do to make this happen. Remember, if your phone is not a WIFI phone, you will need to plug it into your router’s ethernet connection and may require the correct plug-in power supply. If you are using a softphone with a laptop, no changes will be required with a hosted system.

Premise Based PBX Systems:

With a premise-based PBX system, your phone is connected to the PBX on your local area network (LAN). If you take it out of the building, it will no longer be able to register to the PBX on your LAN. The solution to this is to make a few changes in your router to allow remote phones to connect from the outside of your firewall/router (if you have IPitomy SIP Trunks, this is already done). Your IPitomy dealer can assist with this. Once you have the port forwarding set in the firewall, you will need to go to the PBX and set the extension up as a remote extension. This requires going into the PBX setup and programming the External Public IP address of the router into PBX - Setup SIP (see Below).

Once you have Clicked on Get Public IP, click save. After this, you will need to configure each phone that you want used remotely and set that phone as a remote extension. When you do this, the Public IP of your Router/Firewall will be used as the IP address of the PBX so the phone will be able to register. The changes made to the router are only required if you do not have SIP trunks.

To configure the extension to be remote, go to Destinations – Extensions. Select the extension you wish to change to remote. Click the blue Advanced link just above the “Save Changes” button near the lower left of the screen. This will take you to the extension advanced settings.

Change the location from LAN to WAN using the drop-down menu. Once this is done save the changes and click on Apply Changes. This will change the configuration files for this extension.

Once the settings have been applied, the phone can be rebooted (the phone must be located on the LAN to get the configuration file). When the phone reboots, it will download the modified configuration files from the PBX so it will now be able to register with the PBX when outside of the building.

Forwarding phones:

Call forwarding can be a good solution for working remotely. It is easy to configure call forwarding in the PBX to send incoming calls to that extension and forward to a number such as a mobile phone or land line phone number. There is a limitation on call forwarding that users must be aware of. Call forwarding does not work when a call goes through a ring group. Calls to the Ring Group ignore call forwarding. If your extension is part of a ring group and you want to receive calls remotely, you will need to upgrade to the ACD software. The ACD software allows remote users to log in from anywhere and receive calls at any number such as a mobile phone number or land line.

Adding additional Remote phones to accommodate emergencies:

It is possible to purchase additional phones and use them remotely. Some customers prefer this over reprogramming office phones. Additional extensions can be programmed and be included in ring groups. The phones can always be set as remote phones and used from home or any other location. Be sure to add remote phones to any ring groups they need to be a member of.

IPitomy softphones:

Using the IPitomy Communicator (softphone) is another low cost way of setting up a remote worker. The phone can be loaded on a laptop or home PC. It is the same as any other extension, but it offers the option of using your laptop’s existing Wi-Fi and power, so it is not necessary to add cables for Ethernet and power connections. The softphone is best used with a headset,with the added benefit of monitoring all the other users on the system.

softphones on a Laptop that has a VPN into your business do not need to be set up as a remote phone. The IPitomy softphone only works in MS windows. Softphones are available for MAC from third parties, such as Counterpath.

Emergency backup System:

IPitomy has a subscription for an emergency backup system in the cloud. If you subscribe to the backup service, your cloud PBX can take over your premise-based PBX system and your entire business can function from anywhere. The backup system can be configured to accommodate just about any scenario. The backup system is a fully functional cloud based IPitomy PBX. All your phones will be using this cloud-based system so phones can be moved anywhere once the backup is implemented.

Whether you need just a few remote workers or the entire company to work remotely, IPitomy has options that will meet your requirements and not break your budget.

For more details on setting up remote workers for your business, call your IPitomy dealer.

Questions? Call Sales: 800 IPitomy 941.306.2200

IPitomy Background
IPitomy is a privately held VoIP Provider. Our principal services are SIP trunks and Hosted PBX. We are also a leading software developer of IP PBX systems. IPitomy was founded in 2004 by Nick Branica. Mr. Branica has been involved in the application of the microprocessor to telecommunications network since 1985. As an entrepreneur and business leader, Mr. Branica has a proven track record of accomplishments in the industry. Prior to founding IPitomy Mr. Branica served as President and CEO of Comdial Corp. and has been involved in founding several successful business ventures.

IPitomy’s Mission
IPitomy’s mission is to provide outstanding business communications products and services for small to midsized businesses. IPitomy’s strategy is to deliver VoIP Services and design and manufacture sophisticated products with cutting edge technology and performance that are easy to use and supportable by our channel. IPitomy is sold exclusively through IPitomy dealers who sell, install and service IPitomy installations in the field.

Business Strategy
IPitomy’s business strategy is designed to leverage advanced technology and make it easy to use. As a result of careful analysis and planning, IPitomy has developed a market leading family of products, services and distribution. With a successful deployment of our IP PBX systems in 2005 followed by an extremely successful introduction of our VoIP SIP Provider business, IPitomy is enjoying financial success as well as market success.

IPitomy understands the business communications marketplace. The company has the experience and knowledge accumulated over many years in the traditional telecommunications business, however, IPitomy does not bear the burden of supporting legacy technology. Leveraging this experience and success is a key to the growth and success of IPitomy.

The IPitomy Umbrella
By providing the cloud services, premise based equipment and support, IPitomy is unique in our ability to sell and support the complete suite of services and supporting products required for business communications. Customers under the IPitomy Umbrella enjoy a complete system of support unrivaled in the industry.

IPitomy Financial Stability
IPitomy is successful with our products and services business. We have the strength to continue to develop new and imaginative products in the marketplace as we grow and prosper in the coming years. IPitomy’s products are the next generation of business communications systems. With no debt and exciting prospects for the future, IPitomy is poised to grow and expand with the rapid acceptance of VoIP technology.

Tecommunications Marketplace
Legacy Telecommunications products are falling out of favor in the marketplace. With aging plants, bankruptcies and massive layoffs, the industry is rapidly changing. Legacy systems providers may or may not be able to make the turn into the next generation. IPitomy is successfully developing and deploying the next generation Cloud based Services and Pure IP PBX Systems that are the business phone technology for the next 100 years.

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IPitomy provides an “all in one” business communication platform designed to be extremely powerful, yet simple, flexible, and easy to use. We are dedicated to maximizing your business communication investment. We pride ourselves on developing products and services that enhance the way you work and communicate.

Saves You Money
IPitomy will save you money by harnessing IP Telephony and VoIP technology.

Traveling and home-bound employees can stay connected for free using a broadband Internet connection.

Broadband VoIP service provides local and long distance telecommunication services for a fraction of the price your phone company charges.

Smart Solutions
IPitomy includes a set of features based upon VoIP technology that enhance your user experience.

- Subscribe to more than one phone service providing a backup alternative phone service from multiple providers
- Desktop Q-Manager allows your receptionist and users to see the status of each telephone in your network
- Monitor the presence of other users
- Text messaging with other Q-Manager users
- Managers can monitor, record and whisper to calls
- Desktop Call Manager provides receptionist with full visibility of system users
- Smart Personal Console (SPC) allows individual users more control over their extension and mailbox.
- IPitomy Contact Dialer
  - Click to Dial from any application
  - Import all contacts from Outlook or any .csv file
- IPitomy FAX Solutions - The most feature rich and reliable faxing application available.
  - Fax to Fax without an analog line cost
  - Email to FAX
  - FAX to Email
  - Send and receive faxes even when service is disrupted
  - Fax to and from Mobile phones
  - Fax from a browser
  - Fax from desktop

Enhanced Business Communications
IPitomy allows you to work smarter by communicating smarter.

Barriers to your remote users are eliminated allowing remote workers to function as if they were in the office.

All your multi-site locations will be integrated into one converged dialing plan.

Collaborate with groups of customers, employees or vendors using IPitomy's built in meet me conference bridge.

Use Soft Phones to communicate remotely while out of the office.

Get Voice Mail as Email

Simultaneously ring extensions, cell phones and other numbers at once for enhanced Follow Me applications

“All in One” Architecture
IPitomy is an “all in one” communication platform that is simple to use.

Complete system including traditional PBX features plus unified messaging, music on hold, call queuing and much more.

All of the applications are contained in one easy to use web based administration console.

Investment Protection
IPitomy is a PURE IP PBX. It is the business phone system of the next 100 years. IPitomy is not based on 100 year old technology.

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Coronavirus Update

Due to the ongoing Pandemic of Coronavirus, (covid-19), IPitomy is receiving many requests for instructions on implementing remote workers.

IPitomy Q Manager provides desktop
management to make your day easier!

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IPitomy - A Leader in VoIP	IPitomy SMS Text Mesaging	How to Choose a New Phone System

Coronavirus Update

Due to the ongoing Pandemic of Coronavirus, (covid-19), IPitomy is receiving many requests for instructions on implementing remote workers.

IPitomy Q Manager provides desktop management to make your day easier!

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IPitomy Q Manager provides desktop
management to make your day easier!

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