What I Like About IPitomy
IPitomy is a pure IP PBX.  This means I can connect any SIP device.  This gives me a lot of options that I may not have with other phone systems that aren't a pure IP PBX.  For instance, I can use my smart phone as an extension.  This is great because it works over WI-FI or 3G.  I just load a softphone app on my Android or IPhone, IPod or IPAD and I have an extension.
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2009 Customer Interactive Solutions Award
Sarasota, FL (January 22, 2010) — IPitomy Communications announced today that the IPitomy Pure IP PBX has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
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IPitomy System

IP1000v2

 IP1100

IP1200

IP2000

IP5000
Extensions
Extension Capacity Up to
30		 Up to 50

Up to 100

Up to 250

Up to 500
Import Names and Email Adresses

YES

 YES

YES

YES

YES
Auto -- Create Extensions and Voice Mail Boxes

YES

 YES

YES

YES

YES
Auto Provisioning - IP550 Phones

YES

 YES

YES

YES

YES
SIP Extensions

YES

 YES

YES

YES

YES
Analog Extensions

YES

 YES

YES

YES

YES

Extension Mass Editing

NO

 YES

YES

YES

YES
Telephone Button Mapping Control

YES

 YES

YES

YES

YES
Auto Discovery

YES

 YES

YES

YES

YES
Auto Provisioning - IP550 Phones

YES

 YES

YES

YES

YES
Multiple Registrations

YES

 YES

YES

YES

YES
Virtual Extensions

YES

 YES

YES

YES

YES
Extension Schedules

YES

 YES

YES

YES

YES
Control Permissions For Each Extension

YES

 YES

YES

YES

YES
Multi Digit Extensions Variable Length

YES

 YES

YES

YES

YES
Find Me Follow Me

YES

 YES

YES

YES

YES
Busy Lamp Monitoring

YES

 YES

YES

YES

YES
Message Indicator Including Number of Messages

YES

 YES

YES

YES

YES
Park Indicators for Park and Park Retrieval

YES

 YES

YES

YES

YES
Do Not Disturb Indicated as Busy Lamp

YES

 YES

YES

YES

YES
Hot Desking  - IP550 Phones

YES

 YES

YES

YES

YES
Different Caller ID Per Extension

YES

 YES

YES

YES

YES
Unique Music on Hold Per Extension

NO

 YES

YES

YES

YES
IPitomy Smart Personal Console
Recent Calls List

YES

 YES

YES

YES

YES
Return Calls by Clicking

YES

 YES

YES

YES

YES

Voice Mailbox Administration

YES

 YES

YES

YES

YES
Return Calls From VM Using Caller ID

YES

 YES

YES

YES

YES
Change Telephone Button Mapping From Console

YES

 YES

YES

YES

YES
Configure Personal Schdule Routing

YES

 YES

YES

YES

YES
Configure Find me Follow Me

YES

 YES

YES

YES

YES
Configure Call Forwarding

YES

 YES

YES

YES

YES
IPitomy Desktop Call Mangaer -  (Optional)
Easy Click to Transfer

YES

 YES

YES

YES

YES
View Call Status YES YES
Multiple Calls Visibility

YES

 YES

YES

YES

YES
View all Users Call Status

YES

 YES

YES

YES

YES
Transfer Calls

YES

 YES

YES

YES

YES
Retrieve Call While Caller Leaves Message in Voice Mail

YES

 YES

YES

YES

YES
Record Calls with One Click

NO

 YES

YES

YES

YES
Monitor Calls With One Click

YES

 YES

YES

YES

YES
Park Calls

YES

 YES

YES

YES

YES
Retrieve Parked Calls

YES

 YES

YES

YES

YES
See Caller ID on All Calls

YES

 YES

YES

YES

YES

Whisper Coaching/Real Time Advice Feature

YES

 YES

YES

YES

YES
Presence Management
Text Messaging
Send and Receive Text to any Jabber Client
IPitomy Personal Call Manager User/Agent (Optional)
View call status

YES

 YES

YES

YES

YES
Transfer calls

YES

 YES

YES

YES

YES
Retrieve call from Voice Mail While Leaving Message

YES

 YES

YES

YES

YES
Park Calls

YES

 YES

YES

YES

YES
Retrieve Parked Calls

YES

 YES

YES

YES

YES
See Caller ID on All Calls

YES

 YES

YES

YES

YES
View Call Status

YES

 YES

YES

YES

YES
Transfer Calls

YES

 YES

YES

YES

YES
Retrieve Call From Voice Mail While Leaving Message

YES

 YES

YES

YES

YES
Record Calls

NO

 YES

YES

YES

YES
Monitor Calls

YES

 YES

YES

YES

YES
Park Calls

YES

 YES

YES

YES

YES
See Caller ID on all calls

YES

 YES

YES

YES

YES
Whisper Coaching/Advice Feature

YES

 YES

YES

YES

YES
Trunk Types Supported



SIP  Trunks

YES

 YES

YES

YES

YES
Analog Phone Lines

YES

 YES

YES

YES

YES
T1/E1 Phone Lines

NO

 NO

YES

YES

YES
Branch Office Networking

YES

 YES

YES

YES

YES
Call Control



Hold

YES

 YES

YES

YES

YES
Supervised Transfer

YES

 YES

YES

YES

YES
Blind Transfer

YES

 YES

YES

YES

YES
Park Calls

YES

 YES

YES

YES

YES
Do Not Disturb

YES

 YES

YES

YES

YES
Forwarding - Unconditional, No Answer, Busy,Unavailable

YES

 YES

YES

YES

YES
Record

NO

 YES

YES

YES

YES
Group Pickup

YES

 YES

YES

YES

YES
Pause

YES

 YES

YES

YES

YES
Conference

YES

 YES

YES

YES

YES
Transfer to VM

YES

 YES

YES

YES

YES
Off Premise Transfer

YES

 YES

YES

YES

YES
Directed Call Pickup

YES

 YES

YES

YES

YES
Voicemail



Access Voicemail From Anywhere

YES

 YES

YES

YES

YES
Voicemail to Email

YES

 YES

YES

YES

YES
Automatic Mailbox Creation

YES

 YES

YES

YES

YES
Control From Desktop

YES

 YES

YES

YES

YES
Message Notification

YES

 YES

YES

YES

YES
Access Voice Mail While Greeting is Played

YES

 YES

YES

YES

YES
VM Folders

YES

 YES

YES

YES

YES
Group Message

NO

 YES

YES

YES

YES
Multiple VM Greetings

YES

 YES

YES

YES

YES
IPitomy Call Center Informal - Included
Unlimited Call Queues

YES

 YES

YES

YES

YES
Permanent Queue Members

YES

 YES

YES

YES

YES
Custom Music on Hold Per Queue

YES

 YES

YES

YES

YES
Ring All

YES

 YES

YES

YES

YES
Round Robin

YES

 YES

YES

YES

YES
Fewest Calls

YES

 YES

YES

YES

YES
Least Recently Called

YES

 YES

YES

YES

YES
Random

YES

 YES

YES

YES

YES
Formal Call Center / ACD -  (Optional)



In Queue Call Routing

NO

 YES

YES

YES

YES
Route When a Queued Caller Presses  Any Digit

NO

 YES

YES

YES

YES
Queue Caller Timeout

NO

 YES

YES

YES

YES

Queue Member Circuit Limit

NO

 YES

YES

YES

YES
Route When Max Queue Length Reached

NO

 YES

YES

YES

YES
Route When No Members Logged In

NO

 YES

YES

YES

YES
Priority Based Call Distribution

NO

 YES

YES

YES

YES
In Queue and Across Queue Priorities

NO

 YES

YES

YES

YES
Queue Exit Menu

NO

 YES

YES

YES

YES
Skills Based Routing

NO

 YES

YES

YES

YES
Members Never Busy

NO

 YES

YES

YES

YES
Announce Position in Queue

NO

 YES

YES

YES

YES
Announce Estimated Hold Time

NO

 YES

YES

YES

YES
Announcement Frequency Control

NO

 YES

YES

YES

YES
Log-in Queue Members

NO

 YES

YES

YES

YES
Real Time Queue Status

NO

 YES

YES

YES

YES
Historical Queue Logs

NO

 YES

YES

YES

YES
Historical Queue Statistics

NO

 YES

YES

YES

YES
Agent Log In

NO

 YES

YES

YES

YES
Agent Log Off

NO

 YES

YES

YES

YES
Route When Queue Empty

NO

 YES

YES

YES

YES
Acknowledge Call

NO

 YES

YES

YES

YES
Auto Log Off

NO

 YES

YES

YES

YES
One-touch Log in/Log off

NO

 YES

YES

YES

YES
Queue Member Presence

NO

 YES

YES

YES

YES
Agent Only Extensions

NO

 YES

YES

YES

YES
Unified Communications



Support for Soft Phones

YES

 YES

YES

YES

YES
Voice Mail to Email

YES

 YES

YES

YES

YES
Video Calls

YES

 YES

YES

YES

YES
Presence Management

YES

 YES

YES

YES

YES
Multi-Media Collaboration

YES

 YES

YES

YES

YES
Fax Server Integration (Optional Fax Server)

NO

 YES

YES

YES

YES
FAX to Email .PDF Attachment (Optional Fax Server)

NO

 YES

YES

YES

YES
FAX from Desktop (Optional Fax Server)

NO

 YES

YES

YES

YES
Fax Direct to DID

YES

 YES

YES

YES

YES
Conference Bridge

YES

 YES

YES

YES

YES
Conferencing
YES


Conference Participants

8 party

 32 Party

32 party

32 party

32 party
Simple Conference Calls

YES

 YES

YES

YES

YES
Meet Me Conference Center

YES

 YES

YES

YES

YES
Listen Only Conference Calls

YES

 YES

YES

YES

YES
Mute / Unmute

YES

 YES

YES

YES

YES
Lock / Unlock

YES

 YES

YES

YES

YES
Increase/Decrease Conference Volume

YES

 YES

YES

YES

YES
Eject Last User

YES

 YES

YES

YES

YES
Increase/Decrease User Volume

YES

 YES

YES

YES

YES
Use any Call Type - SIP, TDM, T1 or Analog

YES

 YES

YES

YES

YES
Conference via Handset

YES

 YES

YES

YES

YES
Paging and Intercom




2-way Intercom

YES

 YES

YES

YES

YES
1-way Paging

YES

 YES

YES

YES

YES
Overhead Paging

YES

 YES

YES

YES

YES

Night Ringing

YES

 YES

YES

YES

YES
Page to Branch Office

YES

 YES

YES

YES

YES

Direct Paging and Intercom

YES

 YES

YES

YES

YES
Music On Hold



Custom Music on Hold

YES

 YES

YES

YES

YES
Music on Hold Included

YES

 YES

YES

YES

YES
Music on Hold Per Extension

NO

 YES

YES

YES

YES
Simple to Upload Music Files

YES

 YES

YES

YES

YES
Queue Specific Music on Hold

YES

 YES

YES

YES

YES
Voice Menus



Play Audio Message

YES

 YES

YES

YES

YES
Record Audio Message

YES

 YES

YES

YES

YES
Unlimited Voice IVR Menus

YES

 YES

YES

YES

YES
Upload Pre Recorded Prompts and Messages

YES

 YES

YES

YES

YES
Dial Extension

YES

 YES

YES

YES

YES
Send to Voicemail

YES

 YES

YES

YES

YES
Send to External Number

YES

 YES

YES

YES

YES
Go to Another  Menu

YES

 YES

YES

YES

YES
Go to Group

YES

 YES

YES

YES

YES
Schedule Based Routing

YES

 YES

YES

YES

YES
Alter Caller ID

YES

 YES

YES

YES

YES
Dial By Name Directory - First Name or Last Name

YES

 YES

YES

YES

YES
Call Routing Simplified

YES

 YES

YES

YES

YES
WEB Based Administration




Administrator Controls

YES

 YES

YES

YES

YES
User Controls

YES

 YES

YES

YES

YES
Program Phones Remotely

YES

 YES

YES

YES

YES
Call Center Manager Control

YES

 YES

YES

YES

YES
Operator Call Control

YES

 YES

YES

YES

YES
Recording & Monitoring
YES


Call Recording

YES

 YES

YES

YES

YES
Recording Accessed from Desktop

NO

 YES

YES

YES

YES
Call Monitoring

YES

 YES

YES

YES

YES
Logging & Reporting




Current Calls

YES

 YES

YES

YES

YES
Call Logs

YES

 YES

YES

YES

YES
Call Reporting

NO

 YES

YES

YES

YES
Queue Status

NO

 YES

YES

YES

YES
Queue Reports

NO

 YES

YES

YES

YES
Error Log

YES

 YES

YES

YES

YES
Custom Audio Recordings



Recording Voice Prompts

YES

 YES

YES

YES

YES
Multple Languages

YES

 YES

YES

YES

YES

Voice Prompts Included

YES

 YES

YES

YES

YES
Business Hours and Schedules



Day/Night Schedule

YES

 YES

YES

YES

YES
Operator Can Force Day/Night Schedule

YES

 YES

YES

YES

YES
Routable Schedules

YES

 YES

YES

YES

YES
Schedules for Each DID

YES

 YES

YES

YES

YES
Schedules for Each Extension

YES

 YES

YES

YES

YES
System Tools



System Diagnostics

YES

 YES

YES

YES

YES
Automatic Configuration

YES

 YES

YES

YES

YES
Easy Backup Tools

YES

 YES

YES

YES

YES
Multiple Codec Support

YES

 YES

YES

YES

YES
Notification by Text Message After Hours

YES

 YES

YES

YES

YES
YES