Get Powerful Desktop Control of Your Business Communications Environment with IPitomy Call Manager
IPitomy Desktop Call Manager gives IPitomy users powerful desktop control of their business communications environment. Calls can be dialed, transferred, parked and recorded. Calls that go to voice mail can be monitored and retrieved. With Call Manager, users have complete control of their phone call from their desktop and can easily see the status of all or selected users … whether they are on the phone, away or available. |
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Increased Productivity & Enhanced Customer Service
With Call Manager, employees can collaborate better and communicate more effectively with features such as:
Corporate instant messaging that allows users to consult in real-time with in-house subject matter experts or supervisory personnel while on the phone with a customer. No more putting a caller on hold or scheduling a callback while a question or issue is being researched.
Voicemail screening that guarantees priority callers get the attention they deserve and staff who need to focus on important projects can be free to do so, taking only the most critical calls.
View multiple concurrent incoming calls providing users and supervisors a heads-up to potential traffic bottlenecks so they can be addressed before callers who haven’t been answered hang up in frustration.
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Presence management that delivers at-a-glance availability status indicating whether users are on the phone or away from their desks … saving time and effort in tracking down internal resources.
Supervisors can optimize staff productivity using coaching tools such as ‘listen,’ ‘whisper,’ and call recording.
Enhanced Receptionist Features
Always at Your Service Call Manager resides on the user desktop – always available and non-intrusive. An intuitive graphical interface gives users quick access to communications features and user status.
Just Right for Business Call Manager is an affordable productivity solution available in versions for standard users and receptionists/supervisors. Both versions allow multiple call handling and complete visibility into the business communication environment. Call Manager puts an intuitive telephone management tool in the hands of every user with presence information, call control, text messaging, call monitoring, call coaching and call recording.
Receptionists can monitor an unlimited number of extensions and easily see who is on the phone, who is away from their desk, who is in Do Not Disturb mode and more. With simple intuitive desktop control of call handling features such as dial and transfer, the receptionist is able to efficiently manage incoming calls.
For More Information To learn more about the enhanced productivity features of IPitomy Desktop Call Manager, go to www.IPitomy.com for product brochures and self-paced training resources.
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