VoltDelta, an industry leader in hosted call center solutions, automated speech recognition software and operator services, has once again achieved TL 9000 re-certification for its Quality Management System.

Thu, 02 Sep 2010 15:46:05 GMT

Managing a Personal Insurance is not easy, moreover, following up with the respective agents for due dates and claims can really take up lot of the customer's time, money and effort. Regions Financials has come up with comprehensive yet affordable Insurance plans, tailor-made to suit individual claims.

Thu, 02 Sep 2010 15:28:16 GMT

The "Uncle Sam at Your Service: 2010 Federal Customer Experience Survey" surveyed around 1000 Americans online in July 2010 to study and examine American citizens' expectations and perceptions of U.S. Federal agencies' customer service. The results of the survey was announced by MeriTalk, the government IT network, which shows that Americans are much more satisfied with private sector customer services than those received from Federal agencies.

Thu, 02 Sep 2010 15:26:52 GMT

SAS, the leader in business analytics software and services, is implementing an upgrade of the enterprise risk management program for Alliant Credit Union of Chicago. The upgrade will enable Alliant, who is the seventh-largest U.S. credit union asset-wise, to strengthen its market leadership in standardizing common risk management definitions and processes. The SAS OpRisk Management from the leader in business analytics was chosen based on the successful 2009 SAS Analytics implementation.

Thu, 02 Sep 2010 15:24:49 GMT

Crackle, the multi-platform video entertainment network from Sony Pictures Television, is offering a new premium subscription movie service on V CAST Video for Verizon Wireless customers. Verizon's customers will now have access to on-demand high quality content from the Sony Pictures' vast library of television series and feature films including "Cable Guy," "Finding Graceland," "Blind Date," "The China Syndrome," "Easy Rider," "Gattaca," "La Bamba," and much more on their smartphones.

Thu, 02 Sep 2010 15:21:38 GMT

Convergys Corporation, a global leader in relationship management, together with TMN has recently completed the implementation of the carrier's upgrade to Convergys Rating and Billing Manager. Following the successful Convergys Smart BSS solutions upgrade, TMN can now add more creative and interesting promotions to its currently available "Happy Hour" offers available to subscribers. The upgraded solution will also enable TMN to provide improved services along with enhanced customer experience.

Thu, 02 Sep 2010 15:19:37 GMT

Michael Lambert, Compassion's U.S. Business Intelligence and Reporting Manager chose SAS Business Analytics to help data analyst offload routine but vital reports which was consuming around 80 percent of the time. He chose this alternative instead of increasing headcounts after realizing that most reports were similar and made use of SAS software to provide internal users with self-service reporting capabilities.

Thu, 02 Sep 2010 15:17:06 GMT

WindPower Innovations, a wind power infrastructure and smart grid solutions company, is all set to partner with Energy Plus, a distributor of alternate energy solutions in the Mexico and Latin American markets. WindPower Innovations wants to distribute its Permanent Magnet Generator and Grid-Tie Technology throughout Mexico and Central America. There are 3 essential components of the energy industry: generation facilities, infrastructure for energy delivery, and retail sale of energy.

Thu, 02 Sep 2010 15:15:35 GMT

Scanbuy, Inc. specializing in mobile barcode solutions and Lion Nathan Wine Group, a global distributor of fine wine announced the launch of Cellar Key.

Thu, 02 Sep 2010 15:11:16 GMT

The musicians accepted their awards at a glitzy ceremony in Stockholm on Monday. Each award is worth 1 million kronor ($136,000).

Thu, 02 Sep 2010 15:09:05 GMT